Fortinet FortiGate 400E FortiCare Premium Support, 1-Year (FC-10-0400E-247-02-12)

A FortiGate 400E that is still inspecting traffic at the edge of a busy network is worth keeping under live support, and that is exactly what FC-10-0400E-247-02-12 does. This is one year of FortiCare Premium for a single FortiGate 400E: the 24×7 support tier, with one-hour response on critical issues, telephone access to Fortinet engineers, and advanced hardware replacement that ships a unit before the failed one comes back. It is a support contract only, with no appliance included, delivered electronically.

What FortiCare Premium covers

Premium is built for a device you cannot afford to have sitting offline while a ticket waits in a queue:

• 24×7 technical support: phone and web access to Fortinet’s support engineers at any hour, not just during business days.
• One-hour critical response: priority handling for issues that take the firewall or a key service down, rather than next-business-day turnaround.
• Advanced hardware replacement: a replacement 400E is dispatched as soon as a fault is confirmed, so the site is not waiting on the return leg of an RMA.
• Firmware and portal entitlement: FortiOS updates and security patches for the registered unit, plus the FortiCare asset portal and online tools.

FortiCare tiers at a glance

FortiCare comes in three service levels. This contract is the Premium tier; the table shows how the three compare so you can confirm it fits the 400E, or step up to Elite if you need the fastest response and extended lifecycle support.

Who buys Premium for a 400E

The 400E typically anchors a head office, a data closet, or a mid-size site where a lot of users sit behind it. At that role, next-business-day support is rarely enough, and Premium is the usual choice: telephone access and advanced replacement mean a hardware fault is a few hours of disruption, not a few days. If the 400E has moved to a secondary or lab role, FortiCare Essential is the lighter renewal; if you are consolidating onto newer hardware, a 400F or 400G is the forward path, and we can quote that alongside the renewal.

Activation and delivery

The contract is issued electronically, normally within 0 to 1 business days, to any country. You register the contract number against the FortiGate 400E serial in the FortiCare portal and coverage starts immediately. Nothing ships physically, and the entitlement is tied to that one serial number.

Premium, Essential, or a full bundle

There are three ways to cover this 400E. Premium (this contract) is 24×7 support and advanced replacement on their own. Essential (FC-10-0400E-211 renewals at the lower tier) trades response speed for a lower price on less critical units. If the firewall also needs active FortiGuard security services, those come from a UTP or Enterprise subscription rather than a support line, and many sites run a protection bundle next to Premium support. Pick by how critical the site is and whether security subscriptions are also due.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner, and we issue genuine FortiCare contracts electronically worldwide, usually the same business day. Send the 400E serial with your order and our team will confirm the Premium contract registers cleanly against the right device before you depend on it. If you are weighing a renewal against an upgrade, ask us and we will lay out both so the decision is an informed one.