Original price was: CAD$3,935.58.CAD$3,140.09Current price is: CAD$3,140.09.
Authorized Partner for United States (US)The FortiGate 401E-DC is the data-center variant of the FortiGate 401E, fitted with DC power inputs for integration into environments where DC power distribution is standard, such as carrier-grade colocation facilities or large-scale network operations centers. FC-10-D4H1E-284-02-12 covers the device under FortiCare Elite for one year, providing Fortinet’s full support suite including a 15-minute critical response commitment and advance hardware replacement.
FortiCare Elite is the highest-tier Fortinet support plan. The table below summarizes how it compares to Essential and Premium across the features most relevant to a data-center deployment:
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical issue initial response | Next business day | 1 hour | 15 minutes |
| 24×7 telephone support | — | ✓ | ✓ |
| Advance hardware replacement | — | — | ✓ |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware, tools & portal access | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
For a device deployed in a data-center context, the advance hardware replacement and 15-minute critical-issue response are particularly relevant. DC-powered appliances are typically integrated into infrastructure where spares are managed centrally; having Fortinet ship a replacement before the faulty unit is returned can significantly compress recovery time.
The FortiGate 401E-DC is not typically found in a branch-office closet. It appears in colocation racks, aggregation tiers, and managed security service deployments where uptime expectations are backed by customer SLAs. In those environments, a one-hour critical response window from FortiCare Premium may not meet internal requirements. FortiCare Elite closes that gap by documenting a 15-minute initial response and including advance hardware replacement at the base entitlement level.
Organizations renewing or establishing coverage after a hardware replacement cycle are also a common use case. The 284 SKU activates as a fresh Elite contract on a given serial number, with no requirement for prior coverage history.
FC-10-D4H1E-284-02-12 is a license-only product. After purchase, DataCenter360.ca delivers the registration code by email within 0 to 1 business days. Activation is through the Fortinet Support portal using the FortiGate 401E-DC serial number. No active prior contract is required to activate this SKU.
FortiCare Elite provides support and hardware entitlements only. It does not include FortiGuard security feeds. If the FortiGate 401E-DC requires active IPS, application control, web filtering, or threat intelligence, those services are covered under a UTP or Enterprise subscription bundle. Both bundle types include FortiCare Premium as the base support tier, not Elite. The UTP and Enterprise 1-year bundles for the 401E-DC are listed in the upsells section. Teams that need both Elite-level support and FortiGuard coverage would hold both contracts on the same device.
DataCenter360.ca is a Fortinet Select Partner and MSSP with experience across enterprise firewall deployments including data-center variants of the FortiGate line. We stock the complete 401E-DC licensing catalog and fulfill orders electronically, typically the same business day. For multi-device data-center deployments or contract alignment across a fleet, contact us before ordering to discuss renewal structuring.
Yes. Fortinet support licenses carry no geographic restriction. FC-10-D4H1E-284-02-12 is activated by serial number through the Fortinet Support portal and can be purchased and registered from any country. DataCenter360.ca delivers the license code electronically with no physical shipment required.
The support tiers and SLAs are identical between the AC and DC variants; the hardware form factor does not change the service entitlement. The SKU prefix differs (D4H1E for the DC variant vs. 0401E for the standard AC unit), so the correct SKU must be purchased for the matching serial number prefix. Using the wrong SKU will result in an activation error.
When you open a Priority 1 case with Fortinet Technical Assistance Center, Elite contracts are targeted for an initial response within 15 minutes. This does not guarantee resolution in 15 minutes, but it means an engineer from Fortinet begins active engagement quickly after the case is submitted. For environments operating 24×7, this can be the difference between a 15-minute triage and a multi-hour wait on a lower-tier contract.
FC-10-D4H1E-284-02-36 and FC-10-D4H1E-284-02-60 exist in the Fortinet catalog for the 401E-DC but are currently out of stock. The 1-year SKU listed here is available. Reach out to DataCenter360.ca to ask about availability of longer terms.
FortiCare Elite does not touch FortiGuard subscriptions. Any existing FortiGuard licenses on the device continue running under their own contract terms. If those subscriptions are expiring, they need to be renewed separately or as part of a bundle. The UTP and Enterprise bundles listed in the upsells section combine FortiCare Premium with the FortiGuard suite as a single renewal.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-401E-DC |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | 2025-10-13 |
| Last Service Extension Date (LSED) | 2029-10-13 |
| End of Support Date (EOS) | 2030-10-13 |
| Product Family | FG-200 to FG-900 |
| MPN | FC-10-D4H1E-284-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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