Fortinet FortiGate 401E-DC FortiCare Premium, 1-Year (FC-10-D4H1E-247-02-12)

When the FortiGuard subscription on a FortiGate 401E-DC runs out, the hardware does not stop working, but Fortinet’s support does. FC-10-D4H1E-247-02-12 is one year of FortiCare Premium for that unit: 24×7 telephone access to Fortinet TAC engineers, a four-hour response window on P1 critical issues, advanced hardware replacement, and eligibility to add a Priority RMA agreement. It is a support contract delivered electronically, not hardware, and it applies to a single registered FortiGate 401E-DC.

What FortiCare Premium covers

The Premium tier closes the two gaps that Essential leaves open: direct phone access and faster P1 response. With this contract active, your team can call Fortinet support around the clock rather than opening a web ticket and waiting. If the chassis fails, the replacement ships before Fortinet receives the defective unit, reducing downtime compared to the return-and-replace sequence under Essential. Priority RMA add-on contracts can be layered on top for same-business-day courier delivery of spares.

FortiCare tiers at a glance

This product provides FortiCare Premium tier coverage. The table below compares the three available FortiCare service levels:

Who needs this

Organizations running a FortiGate 401E-DC at a data-centre edge or a mid-size campus perimeter where an engineer needs to reach TAC by phone rather than queuing a ticket. The 401E-DC is a 2U chassis with dual-power and redundant fans, sized for traffic volumes that justify the business case for a four-hour response SLA. It also suits any deployment where the hardware is past its initial bundle term and the organization wants to maintain covered status without purchasing a full subscription bundle that includes FortiGuard services they are managing separately.

Activation and delivery

The contract is delivered electronically, usually within 0 to 1 business days, to any country. You receive a registration key, enter it in the FortiCare portal against the 401E-DC serial number, and coverage is live. No physical shipment. The term starts on the activation date; if you are renewing before the current contract expires, the new term appends to the existing end date.

Premium vs a full bundle

FortiCare Premium covers support only. If the FortiGate 401E-DC also needs active FortiGuard security services, the UTP (FC-10-D4H1E-950-02-12) or Enterprise (FC-10-D4H1E-809-02-12) subscription bundles include FortiCare Premium in the package. For a device that already carries a current FortiGuard subscription, renewing with a standalone FortiCare Premium contract keeps support active without duplicating the security service costs.

Buying from DataCenter360.ca

DataCenter360.ca issues Fortinet contracts as an authorized Fortinet Select Partner and MSSP. Orders placed before the business-day cutoff typically clear the same day, with the registration key delivered by email. The team can confirm the contract attaches correctly to the 401E-DC serial before you depend on the coverage.