Original price was: CAD$787.12.CAD$634.77Current price is: CAD$634.77.
Authorized Partner for United States (US)When your FortiGate 401E-DC already carries an active FortiCare Premium contract, FC-10-D4H1E-204-02-12 is the license that steps it up to Elite tier for the next year. Rather than purchasing a full new Elite contract, this upgrade SKU modifies the entitlement on the existing contract, adding the 15-minute critical response SLA, advance hardware replacement, and Elite monitoring portal that Premium does not include.
This product elevates FortiCare Premium to Elite on the FortiGate 401E-DC. The tier table below identifies the specific changes between the two levels:
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical issue initial response | Next business day | 1 hour | 15 minutes |
| 24×7 telephone support | — | ✓ | ✓ |
| Advance hardware replacement | — | — | ✓ |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware, tools & portal access | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
The 15-minute critical response and advance hardware replacement are the primary additions. Premium already provides 24×7 support and a one-hour critical SLA; Elite tightens the initial response window to 15 minutes and ships replacement hardware before receiving the defective unit back. The Elite monitoring portal and extended LTS access are the two other additions that affect how you manage firmware and device visibility over time.
The FortiGate 401E-DC is a data-center form factor unit. Organizations operating it in colocation or carrier environments often face external SLAs with their own clients or regulatory bodies. If an internal review or a new customer contract has pushed your response requirements below the one-hour Premium SLA, the 204 upgrade provides a direct path to Elite without administrative overhead. It preserves the existing contract and applies the new entitlement on top of it.
It is also a cost-effective path for teams that were provisioned with Premium during initial deployment and later determined that their environment warrants Elite, particularly when the existing Premium contract has multiple months remaining.
FC-10-D4H1E-204-02-12 is a license-only product, delivered electronically. DataCenter360.ca sends the registration code by email within 0 to 1 business days of purchase. Activation is completed through the Fortinet Support portal against the FortiGate 401E-DC serial number. An active FortiCare Premium entitlement on that serial number is required; without it, the upgrade code will not register. If the device has no active coverage, the standalone FC-10-D4H1E-284-02-12 is the appropriate product.
Some teams consider replacing their existing FortiCare contracts with a UTP or Enterprise bundle at renewal time. Bundles combine FortiCare Premium with FortiGuard security feeds in a single SKU, which can simplify procurement. However, bundles use Premium as the FortiCare tier, not Elite. If the goal is specifically to raise the response SLA on the 401E-DC to 15 minutes and add advance hardware replacement, this upgrade achieves that within the current contract cycle. The UTP and Enterprise bundles for the 401E-DC are listed in the upsells section if you want to compare both approaches.
DataCenter360.ca is a Fortinet Select Partner and MSSP operating out of Ontario, Canada. We serve enterprise and colocation customers across Canada and internationally, handling FortiGate licensing for both single-device renewals and large multi-unit deployments. Orders are electronic and fulfilled the same day in most cases. If you have questions about contract terms, active Premium verification, or whether this upgrade fits your renewal schedule, contact us before placing the order.
Yes. Fortinet support licenses are not restricted by geography. FC-10-D4H1E-204-02-12 registers against a device serial number through the Fortinet Support portal and can be purchased from any country. DataCenter360.ca delivers the registration code electronically.
The device must have an active FortiCare Premium contract registered to its serial number in the Fortinet Support portal. The 204 upgrade code will not register on a device running Essential, on an expired contract, or with no prior FortiCare coverage. If those conditions apply, use FC-10-D4H1E-284-02-12, the standalone Elite SKU.
The 204 upgrade is designed to apply to the existing Premium contract rather than extending the term. The actual end-date behavior is determined by the Fortinet Support portal at the time of activation. Review the updated contract record after activating and contact Fortinet support if the dates differ from your expectation.
FC-10-D4H1E-204-02-36 and FC-10-D4H1E-204-02-60 exist in the Fortinet catalog but are currently listed as out of stock. The 1-year version is available now. Contact DataCenter360.ca if you want to be notified when longer terms return.
The 401E-DC uses a DC power supply and is designed for colocation or carrier infrastructure where AC power is not the standard. The hardware difference does not affect the FortiCare service entitlement. The SKU prefix D4H1E is specific to the DC variant; using an AC-variant SKU on a DC-variant serial number will result in an activation error. Make sure to order FC-10-D4H1E-204-02-12 for the 401E-DC and not an 0401E SKU intended for the standard AC unit.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-401E-DC |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | 2025-10-13 |
| Last Service Extension Date (LSED) | 2029-10-13 |
| End of Support Date (EOS) | 2030-10-13 |
| Product Family | FG-200 to FG-900 |
| MPN | FC-10-D4H1E-204-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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