Original price was: CAD$1,884.73.CAD$1,519.95Current price is: CAD$1,519.95.
Some organizations simply cannot let a failed appliance leave the building. The Secure RMA Service (FC-10-0401F-301-02-12) solves that for the FortiGate 401F across one year. It lets you keep the defective unit, and the solid-state media holding your configuration, when a replacement is issued, so sensitive data stays inside your walls while Fortinet still gets a working firewall to you.
FortiGate appliances store their configuration on solid-state media that is not field-replaceable. A standard RMA requires you to send the failed unit back, which means that media, and any sensitive data on it, leaves your premises. Secure RMA removes that requirement. With this service you keep the defective the FortiGate 401F appliance and Fortinet does not ask for its return, so configuration and data never leave your control.
Secure RMA is written for organizations with strict data-handling rules: government, defense, healthcare, financial services, and any site under contractual or regulatory obligations that forbid hardware bearing sensitive data from leaving the building. If a returned appliance would trigger a compliance problem, this service is what prevents it.
Secure RMA is an add-on to a per-device FortiCare support contract, not a standalone support level. Your FortiCare tier still sets the replacement speed and response times shown below; Secure RMA simply changes what happens to the failed unit. Premium and Elite contracts ship an advanced replacement before the old unit is dealt with, and with Secure RMA that old unit stays with you.
| RMA & support element | Essential | Premium | Elite |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
See the FortiGate 401F hardware and licensing options page for FortiCare tiers and Priority RMA options priced for the 401F.
Secure RMA is registered electronically. After purchase you receive a FortiCare token to apply against the 401F serial in the FortiCloud/FortiCare portal, alongside the device support contract. Nothing physical ships to start the service, so DataCenter360.ca provides it worldwide.
DataCenter360.ca is a Fortinet Select Partner and registers this one-year Secure RMA as a genuine Fortinet contract tied to your 401F. We send the activation token by email the same or next business day. If you want to line the term up with a longer FortiCare contract, we stock the 3-year and 5-year Secure RMA options too.
With a standard RMA you return the failed appliance. Secure RMA lets you keep it, so the solid-state media holding your configuration and data never leaves your site.
Yes. Paired with an active FortiCare Advanced Replacement contract, Fortinet still ships a working 401F. Secure RMA only changes that you are not required to return the defective one.
Yes. Secure RMA is an add-on to a per-device FortiCare contract, not a replacement for it. The support tier sets your replacement speed.
Only the FortiGate 401F. The Secure RMA contract is bound to the 401F serial number in FortiCare.
The contract is registered electronically and available worldwide, though country-level RMA logistics vary. Check the Fortinet service-availability page for your location.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-401F |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-200 to FG-900 |
| MPN | FC-10-0401F-301-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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