Original price was: CAD$378.01.CAD$304.85Current price is: CAD$304.85.
Authorized Partner for United States (US)The FortiGate 60E-DSL is a mid-range branch firewall with a built-in DSL modem (VDSL2/ADSL2+), designed for sites where the primary WAN connection runs over a DSL line. Organizations still running FG-60E-DSL units in production can maintain top-tier Fortinet TAC coverage with FortiCare Elite (FC-10-FG60E-284-02-12) — a 1-year standalone contract covering 24×7 support, hardware replacement, and LTS firmware access.
FortiCare Elite is the highest support tier Fortinet offers. For the FortiGate 60E-DSL, the Elite contract provides:
This product is FortiCare Elite — the top tier for the FortiGate 60E-DSL.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue (P1) response | Next business day | 4 hours | 1 hour |
| Telephone / TAC access | — | ✓ | ✓ |
| Hardware RMA | Next business day | Next business day | Next business day |
| Priority RMA add-on eligibility | — | ✓ | ✓ |
| Firmware, tools & portal access | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
Sites running the FortiGate 60E-DSL often rely on it as the sole network gateway — firewall, DSL modem, and routing in one unit. A failure means complete connectivity loss. The 1-hour P1 TAC response at Elite tier is meaningful in that context: Fortinet engineers are engaged faster, reducing the time to identify whether an issue is firmware, configuration, or hardware. For branch sites with limited on-site IT, the faster response and hardware RMA path is a tangible risk reduction.
The LTS firmware benefit is also relevant for mature appliances on long deployment cycles — Elite lets you stay on a proven firmware branch without being pushed to upgrades during a high-stakes production window.
This is a license-only purchase. DataCenter360.ca delivers the key electronically within 0–1 business days. You apply it in the Fortinet Support portal (support.fortinet.com) under your FG-60E-DSL serial number. Coverage activates immediately for 12 months from the registration date.
Note: The 3-year and 5-year Elite SKUs for the 60E model are not currently available in the catalog. If you want multi-year coverage, see the UTP bundle (FC-10-FG60E-950-02-12) or Enterprise bundle (FC-10-FG60E-809-02-12), which combine FortiCare Premium with FortiGuard services. Contact DataCenter360.ca to review options for your renewal timing.
FortiCare Elite covers TAC and hardware support only. If you also need FortiGuard security services (IPS, web filtering, AV, antivirus, DNS filtering), those are included in the UTP and Enterprise subscription bundles for the FortiGate 60E-DSL. If your device is already secured via FortiGuard and you need only the TAC support tier, this standalone Elite contract is the right purchase.
DataCenter360.ca is a certified Fortinet Select Partner processing Fortinet license orders for customers across Canada and internationally. The FortiGate 60E-DSL is an older platform with active Fortinet support, and contracts for it are still fully available through authorized partners. If you’re renewing an expiring Elite or Premium contract on the 60E-DSL, we can confirm the contract alignment and the right renewal SKU before you commit. Licenses are sourced through official Fortinet distribution and registered under your serial number at purchase.
Yes. Active support contracts for the FG-60E-DSL are available, and Fortinet TAC provides support under those contracts. Fortinet has defined an end-of-support timeline for the 60E series — check Fortinet’s PSIRT and lifecycle pages for current status — but units with active FortiCare contracts continue to receive TAC assistance and hardware RMA during the contract period. If your site is planning its next hardware cycle, DataCenter360.ca can assist with a review of the 60G and 70G series as upgrade candidates.
Multi-year Elite term SKUs (284-02-36 and 284-02-60) are not listed in the current Fortinet catalog for this model. This is common for legacy appliances where Fortinet limits new multi-year support SKUs as the product approaches end-of-support. The 1-year Elite contract and the UTP and Enterprise bundle renewals remain available.
No. FortiCare Elite covers TAC support, hardware RMA, firmware updates, and the Elite monitoring portal. FortiGuard services (IPS, web filtering, AV, DNS filtering) are separate. The UTP bundle (FC-10-FG60E-950-02-12) and Enterprise bundle (FC-10-FG60E-809-02-12) combine FortiCare Premium with FortiGuard services in a single SKU.
Under Elite, Fortinet ships a replacement unit the next business day after a hardware failure is confirmed by TAC. You ship the defective unit back to Fortinet after receiving the replacement. The RMA process is initiated through a TAC case — your FortiCare contract serial number must be registered and active at the time of the claim.
Fortinet support contracts are tied to a specific device serial number and cannot be transferred to a different hardware model. If you replace the FG-60E-DSL with a different FortiGate model, a new support contract for the replacement unit would be required. Contact Fortinet or your authorized partner (DataCenter360.ca) to review options if you’re mid-contract and planning a hardware swap.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-60E-DSL |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | 2023-05-17 |
| Last Service Extension Date (LSED) | 2027-05-17 |
| End of Support Date (EOS) | 2028-05-17 |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-FG60E-284-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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