Fortinet FortiGate 60E-DSL FortiCare Premium Support, 1-Year (FC-10-FG60E-247-02-12)

Branch sites running a FortiGate 60E-DSL that still has life left in it don’t need a new appliance. They need a support contract that keeps Fortinet’s full technical team in their corner. The FortiCare Premium subscription (FC-10-FG60E-247-02-12) does exactly that: one year of 24/7 telephone access, a 2-hour response SLA on critical issues, and next-business-day hardware replacement if the unit fails. It activates against your existing serial number and delivers as an electronic key.

What FortiCare Premium Covers on the 60E-DSL

FortiCare Premium gives you direct access to Fortinet’s TAC by phone, any time of day. If a critical issue is reported, Fortinet commits to an initial response within two hours. Hardware failures are handled through a next-business-day replacement, and you retain access to firmware updates, FortiGuard threat intelligence downloads tied to any active security subscriptions, and the full Fortinet support portal. If you later need faster hardware turnaround, Priority RMA can be added as a separate subscription alongside this contract.

This product provides FortiCare Premium support. The table below summarizes how Fortinet’s three support tiers compare, so you can confirm this is the right level for your environment.

Who Should Renew This Contract

Organizations still operating a FortiGate 60E-DSL at a branch or remote site benefit most from this renewal. The 60E-DSL uses an integrated VDSL2/ADSL2+ modem for DSL WAN connectivity, which is practical in locations where DSL is the primary or backup link. Letting the FortiCare contract lapse means losing access to Fortinet TAC support and firmware updates. For sites that have not yet migrated to a newer platform, renewing is the lowest-friction way to maintain compliance and supportability.

Activation and Electronic Delivery

After purchase, DataCenter360.ca delivers the license key electronically, typically within the same business day. You register it in the Fortinet support portal (support.fortinet.com) against the appliance serial number, and coverage begins immediately. There is no hardware shipment involved. The key format is compatible with standard Fortinet portal registration workflows.

FortiCare Premium vs. a Service Bundle

FortiCare Premium covers support and hardware replacement only. It does not enable FortiGuard security subscriptions such as IPS, application control, or web filtering. If your 60E-DSL is running without active FortiGuard services and you want both support and security subscriptions in a single renewal, the UTP or Enterprise bundles available for this platform cover both. Check the upsell options on this page for current bundle availability for the 60E-DSL.

Buying from DataCenter360.ca

DataCenter360.ca stocks FortiCare Premium renewals for the 60E-DSL because many Canadian organizations still run this appliance at secondary sites and remote branches. As an authorized Fortinet Select Partner, we deliver license keys electronically, typically within the same business day you order. If you need a quote for multiple units or a specific activation date, contact us before placing the order.