Fortinet FortiGate 60E-DSLJ FortiCare Premium Support, 1-Year (FC-10-FG60J-247-02-12)

The FortiGate 60E-DSLJ is the Annex B/J DSL variant of Fortinet’s integrated branch firewall, built for lines using ADSL2+ Annex B or Annex J standards. If that appliance is still running and handling WAN traffic, the FortiCare Premium subscription (FC-10-FG60J-247-02-12) keeps Fortinet support active for another year: 24/7 telephone access, a 2-hour critical-issue response SLA, and next-business-day hardware replacement, all delivered as an electronic key against your existing serial number.

What FortiCare Premium Covers on the 60E-DSLJ

Renewing FortiCare Premium restores direct TAC access by phone around the clock. Fortinet’s 2-hour SLA on critical cases means engineers are engaged quickly when production is at risk. Hardware failures qualify for next-business-day replacement under the standard RMA program, and you retain access to firmware updates and the Fortinet support portal. Priority RMA can be added separately if faster hardware turnaround is a requirement at your site.

This product provides FortiCare Premium support. The table below summarizes how Fortinet’s three support tiers compare, so you can confirm this is the right level for your environment.

Who Should Renew This Contract

Organizations running the 60E-DSLJ at sites connected via Annex B or Annex J DSL circuits benefit from keeping this contract current. The DSLJ variant is SKU-specific: renewing the wrong FortiCare SKU will not activate against a DSLJ serial number. If your appliance is still the WAN gateway for a branch, remote office, or retail location, an expired support contract creates a compliance gap and leaves the device unsupported for firmware and threat-database updates tied to active security services.

Activation and Electronic Delivery

The license key is delivered electronically by DataCenter360.ca after order processing, typically within the same business day. Registration takes place in the Fortinet support portal against the appliance serial number. The activation process is the same as any other FortiCare renewal, with no hardware shipment involved.

FortiCare Premium vs. a Service Bundle

This contract covers support and hardware replacement. It does not activate FortiGuard security subscriptions. If you need both support and services renewed together, the UTP or Enterprise bundle SKUs for the 60E-DSLJ include FortiGuard security subscriptions alongside FortiCare. See the upsell options linked on this page for current bundle availability.

Buying from DataCenter360.ca

Getting the right FortiCare renewal for a variant SKU like the DSLJ can be tricky if you’re not familiar with Fortinet’s license catalog. DataCenter360.ca carries the full 60E-DSLJ support lineup and matches orders to the correct contract line before delivery. As an authorized Fortinet Select Partner, we deliver electronically and can handle multi-unit orders or specific activation-date requirements on request.