Fortinet FortiGate 800D FortiCare Elite Support, 1-Year (FC-10-00804-284-02-12)

Running a FortiGate 800D past its standard hardware lifecycle comes with a familiar trade-off: the platform works, but the support clock is ticking. The FC-10-00804-284-02-12 covers that gap with FortiCare Elite for 12 months. You get 1-hour Severity 1 response, hardware replacement RMA, telephone access to Fortinet engineers, the Elite monitoring portal, and Extended Long-Term Support firmware tracks. For an 800D still handling production traffic, that level of coverage removes the support risk while a hardware upgrade is being planned.

What FortiCare Elite covers

This 1-year contract places the 800D at Fortinet’s highest support tier. The table below shows how Elite compares to Essential and Premium.

Who needs FortiCare Elite on the 800D

The 800D is a mid-range enterprise platform from Fortinet’s previous generation. Two customer profiles consistently choose Elite on legacy hardware. The first is regulated industries (financial services, healthcare, government) where SLA documentation is a compliance requirement. The second is organizations with deferred hardware refresh cycles that need the Extended LTS track: Fortinet continues qualifying security firmware patches for Elite-covered devices longer than under Standard or Premium, reducing the risk of running aging hardware without security updates.

Activation and delivery

DataCenter360.ca sends the registration key by email after order processing, typically the same business day. Activation happens in the Fortinet support portal (support.fortinet.com) under the 800D registered serial number. No configuration change or reboot is required. The Elite service level takes effect immediately after the key is applied.

Elite support vs. a full bundle

FortiCare Elite covers hardware support and firmware access. It does not include FortiGuard threat intelligence. If the 800D is also missing FortiGuard subscriptions, the UTP bundle (FC-10-00804-950-02-12) or Enterprise bundle (FC-10-00804-809-02-12) combine FortiCare service and FortiGuard feeds in one renewal and are generally the more cost-effective path when both are needed.

Ordering from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and MSSP, authorized to sell Fortinet software licenses directly. We process and deliver your license key the same business day. For 800D customers planning the next hardware cycle, we also carry current FortiGate 100F and 200F-series platforms. No minimums, no contract requirements — order online and receive the key by email.