Fortinet FortiGate 800D FortiCare Premium, 1-Year (FC-10-00804-247-02-12)

Managing a FortiGate 800D typically means mid-size enterprise territory: SD-WAN branch aggregation, data center segmentation, or a high-throughput internet edge that cannot tolerate a multi-day outage while a defective unit makes its way back to a depot. The 1-Year FortiCare Premium service (FC-10-00804-247-02-12) puts 24/7 phone access to Fortinet-certified engineers on your side and includes advance hardware replacement for the FortiGate 800D for one full year.

What FortiCare Premium Covers for the FortiGate 800D

FC-10-00804-247-02-12 is a support and maintenance subscription for the 800D appliance. It does not activate FortiGuard threat intelligence services — those are handled by separate FortiGuard or bundle SKUs. FortiCare Premium activates:

• 24/7 telephone and email access to Fortinet’s global technical support organization
• Advance hardware replacement: Fortinet ships a replacement 800D before you return the defective unit
• Firmware updates, security patches, and access to the FortiCare support portal and knowledge base
• Eligibility to add the Priority RMA service (same-day or next-business-day dispatch) as a separate add-on

This is the Premium tier. Here is a summary of how it compares to the other FortiCare support levels:

Who Should Run FortiCare Premium on the 800D

The FortiGate 800D is often deployed in locations where the firewall is the single gateway for an entire facility or branch cluster. Any environment where a hardware failure translates directly into a business outage — and where a business-hours-only support window is not acceptable — needs Premium or above. It is also the right choice when the operations team or an MSP managing the appliance needs direct access to Fortinet engineers for firmware troubleshooting, configuration assistance, or incident escalation at any hour.

Note: if the 800D currently has an active UTP or Enterprise subscription bundle, those bundles include FortiCare Essential (business-hours support, return-to-depot RMA). Upgrading to Premium adds the 24/7 phone support and advance replacement benefits on top of what the bundle already provides.

Activation and Delivery

This license is delivered electronically. Once payment is confirmed, DataCenter360.ca processes the activation through the Fortinet partner portal and sends the license details to your email address, typically within the same business day. The service registers to the FortiGate 800D’s serial number through FortiCare or FortiCloud, with no physical media involved. If you are renewing before an existing FortiCare contract expires, the new term extends from the current service end date, preserving continuity without losing coverage days.

FortiCare Premium vs. a Full Subscription Bundle

FortiCare Premium covers support and hardware replacement only. Running the 800D on FortiCare Premium alone means FortiGuard security feeds (IPS, AMP, web filtering, application control, antivirus) are not active. If the goal is to add both threat intelligence and support coverage to an unsubscribed appliance, a FortiGate 800D UTP or Enterprise bundle is the more complete option, since it bundles FortiGuard services with FortiCare Essential in a single SKU. FortiCare Premium is the right standalone purchase when a bundle is already in place and you are upgrading from Essential support to Premium.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and MSSP, authorized to resell and activate Fortinet subscriptions across Canada and internationally. Licenses are fulfilled directly through the Fortinet partner portal, so the registration appears on Fortinet’s system under the correct appliance serial number. There is no delay for physical shipping. For organizations managing multiple FortiGate appliances with overlapping support renewals, DataCenter360.ca can often consolidate multiple SKUs onto a single quote — reach out to discuss your renewal schedule.