Original price was: CAD$7,702.83.CAD$6,081.18Current price is: CAD$6,081.18.
United States (US) Authorized DistributorCo-terming support upgrades with hardware refresh cycles simplifies renewal management in enterprise environments. If a FortiGate 900G is on a 3-year refresh cycle and currently running FortiCare Premium, the FC-10-FG9H0-204-02-36 aligns the Elite upgrade to the same 36-month window, reducing the number of renewal actions and keeping the appliance at Fortinet’s top support tier for the duration of the cycle.
Note: This upgrade requires an active FortiCare Premium contract on the FortiGate 900G. Units with no active Premium, or with a lapsed Premium contract, should use the standalone Elite SKU (FC-10-FG9H0-284-02-36).
FortiCare Premium covers 24/7 technical support with a 2-hour P1 response and standard next-business-day hardware replacement. Upgrading to Elite tightens the critical-incident response to 1 hour for P1 cases, upgrades hardware replacement to Priority RMA (same-day or next-day after diagnosis), adds Extended LTS firmware support, and unlocks the Elite monitoring portal for proactive device health management. For a 900G handling high-throughput workloads, each improvement reduces the window between an incident starting and operations returning to normal.
This upgrade moves the contract from Premium to Elite for 3 years. Here is how the tiers differ on FortiGate:
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical issue (P1) response | 4 hours | 2 hours | 1 hour |
| Technical support hours | 9×5 | 24×7 | 24×7 |
| Hardware replacement | Standard NBD | Standard NBD | Priority / same-day |
| Priority RMA | — | Add-on only | ✓ |
| Firmware, tools & support portal | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
Three years is the most common hardware refresh interval for enterprise firewalls, making the 36-month upgrade term a natural fit for most 900G deployments. The same Elite features are available at 1 year (FC-10-FG9H0-204-02-12) and 5 years (FC-10-FG9H0-204-02-60) if a different term matches the organization’s cycle. Longer terms typically reduce cost per year and simplify renewal tracking.
This is an electronic upgrade license. DataCenter360.ca delivers the key by email within 0-1 business days of order confirmation. To apply it: log into the Fortinet Support Portal, verify the 900G serial has an active FortiCare Premium contract, and apply the upgrade key. The Elite tier is active immediately after registration, running co-terminus with the Premium contract. No hardware downtime required.
If the 900G is coming up for a complete subscription renewal and you want Elite support, note that UTP, ATP, and Enterprise bundles include FortiCare Premium, not Elite. To get Elite support alongside a new bundle, you would purchase the bundle and apply this upgrade on top. DataCenter360.ca can model the cost of both approaches and advise on the cleanest path based on your current contract state.
DataCenter360.ca delivers this upgrade license electronically to customers worldwide, typically within one business day. As a Fortinet Select Partner, we assist enterprise teams with multi-device subscription management, including confirming that Premium is active on target serials before the upgrade key is ordered. If your 900G deployment spans multiple units or sites, reach out before placing the FC-10-FG9H0-204-02-36 order to avoid co-term mismatches.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-900G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-200 to FG-900 |
| MPN | FC-10-FG9H0-204-02-36 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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