Fortinet FortiGate 901G Secure RMA Service, 5-Year (FC-10-FG9H1-301-02-60)

Data-center operators who cannot let a failed appliance leave the building have a specific problem: standard RMA requires returning the defective unit, and the storage media inside a FortiGate 901G is not field-removable. The 5-Year Secure RMA Service (FC-10-FG9H1-301-02-60) solves it by allowing non-return of failed hardware for five years, so configuration and data stay on your premises. It is a subscription service, delivered electronically worldwide.

What this service covers

FortiGate appliances store configuration on solid-state media that cannot be removed without voiding the warranty. Secure RMA changes the replacement terms so you keep the defective unit, and its data, rather than shipping it back to Fortinet. You still receive a replacement device under your base FortiCare contract; Secure RMA governs what happens to the failed one.

Who needs it

This is for organizations with strict data-protection or physical-custody requirements: government, defense, healthcare, finance, and any regulated environment where hardware holding sensitive configuration or keys must never leave a controlled facility. If your compliance policy forbids returning storage media, Secure RMA is how you keep hardware support without breaking that rule.

How Secure RMA compares to standard and priority RMA

Standard next-business-day and priority RMA both require the failed unit to be returned. Secure RMA is the option that lets you retain it. The table summarizes the difference:

RMA option	Standard	Priority	Secure RMA
Advanced hardware replacement	Next business day	Next calendar day / 4-hour courier	Included per base contract
Expedited weekend & holiday delivery	—	✓	—
Failed unit must be returned to Fortinet	Required	Required	Not required
Storage media retained on-site for data security	—	—	✓

Activation and delivery

The Secure RMA entitlement is emailed after checkout and registered against your FortiGate 901G serial in the Fortinet support portal. It overlays your device support contract; there is no shipment at purchase. Country-level availability can vary, so confirm coverage for your location with us before ordering.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and registers this Secure RMA entitlement to your exact device. Because Secure RMA sits alongside FortiCare support rather than replacing it, we will confirm your base support level is right before you add it, so the coverage actually behaves the way your compliance team expects.