Fortinet FortiGateRugged 60F-3G4G FortiCare Elite, 1-Year (FC-10-F60FI-284-02-12)

The FGR-60F-3G4G runs in places where a service gap can halt operations outright: substations, remote OT sites, transportation nodes. FortiCare Elite covers those deployments with a 4-hour critical-issue response commitment and next-business-day advance hardware replacement, so a failed unit never waits on standard shipping cycles.

What FortiCare Elite Covers

FC-10-F60FI-284-02-12 is the Elite-tier support subscription for the FortiGateRugged 60F-3G4G. It activates the highest FortiCare service level:

• 24×7 telephone access to Fortinet TAC engineers
• 4-hour response for severity-1 (network-down) cases
• Advance hardware replacement shipped before the failed unit is returned
• Eligibility for Priority RMA add-on for same-day or next-flight-out service
• Extended LTS firmware support beyond the standard support window
• Access to the Elite monitoring portal for proactive insights

FortiCare Tier Comparison

This product is the Elite tier. The table below shows what each tier covers for the FGR-60F-3G4G:

Who Buys This

FortiCare Elite suits teams operating the FGR-60F-3G4G in critical infrastructure where any unplanned downtime carries regulatory or operational consequences. IEC 61850-3/IEEE 1613 environments, utilities, and remote industrial sites are the primary fit. When the unit is the sole WAN gateway on a 4G/LTE link, a 4-hour response SLA matters far more than a next-day callback.

Activation & Delivery

FortiCare subscriptions are software entitlements delivered electronically. After checkout, you receive a registration key. Log in to the FortiCare support portal, register the serial number of your FGR-60F-3G4G, and apply the key. Service activates immediately. No physical shipment is required, and delivery reaches any country. Typical e-delivery time is 0 to 1 business days.

Elite vs. the Subscription Bundle

FortiCare Elite covers TAC support and hardware logistics. It does not include FortiGuard threat intelligence services (IPS, AV, web filtering, anti-spam). If you also need those, the FortiGateRugged 60F-3G4G UTP or Enterprise subscription bundles combine FortiGuard and a FortiCare service tier in one SKU. FortiCare Elite is the right pick when the hardware is already covered by a bundle or when you are adding top-tier support to an existing purchase.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and authorized Canadian reseller. Subscription keys are sourced directly and delivered electronically, typically within one business day of order confirmation. Every FortiCare purchase includes a registration walkthrough if needed. Place your order on this page, or contact us for multi-year or multi-unit pricing.