Fortinet FortiGateRugged 70F FortiCare Premium, 1-Year (FC-10-F70FB-247-02-12)

Before a FortiGateRugged 70F gets deployed into a substation control room or a transportation edge, someone on the team usually asks: what’s the support plan when it breaks? FC-10-F70FB-247-02-12 answers that. This 1-year FortiCare Premium contract covers the phone call to Fortinet at 2am, a 1-hour response guarantee on severity-1 cases, and the hardware replacement process — all for one year from activation.

What FortiCare Premium Includes

FortiCare Premium is Fortinet’s production-grade support tier for customers who need phone access and fast incident response:

• 24/7/365 telephone support — not email-only
• 1-hour Severity 1 response guarantee (device completely down, no workaround)
• Return-to-depot RMA for hardware replacement
• Eligibility to add Priority RMA for advance replacement
• Full firmware and security patch access for the contract term

FortiCare Tier Comparison

This product is FortiCare Premium. The table shows how the three FortiCare tiers differ:

Who Uses This

Annual contracts suit teams that work in annual budget cycles or who are deploying a FortiGateRugged 70F for a project with a defined 12-month scope. IT teams managing a small number of ruggedized units often prefer annual renewal so they can reassess support needs at each budget cycle. First-year purchases on new hardware also typically start with a 1-year contract to confirm fit before committing to 3 or 5 years.

Activation and Delivery

FC-10-F70FB-247-02-12 is delivered electronically. After your order is processed by DataCenter360.ca, a registration key arrives by email within 0-1 business days. Log in to the Fortinet Support portal (support.fortinet.com), register the key against your FortiGateRugged 70F serial number, and the 1-year term begins at that point. No hardware is included.

Annual vs. Multi-Year Coverage

The 1-year option maximizes flexibility at the cost of a higher per-year price. If this appliance will run for 3 or more years, the 3-year (FC-10-F70FB-247-02-36) or 5-year (FC-10-F70FB-247-02-60) contracts reduce total cost. This contract covers Fortinet technical support; FortiGuard security content subscriptions are separate products for the FortiGateRugged platform.

Buying from DataCenter360.ca

DataCenter360.ca processes Fortinet license orders for customers in Canada and internationally. As a Fortinet Select Partner, we’re authorized to sell support contracts directly. Orders are fulfilled by email, and our team is available for any questions after delivery.