Original price was: CAD$170.03.CAD$159.41Current price is: CAD$159.41.
Authorized Partner for United States (US)Most FortiWiFi 81F-2R deployments start on FortiCare Premium, and that covers day-to-day support well. But when a firewall carries branch-level traffic and the tolerance for downtime is low, a 1-hour critical response window can feel long. The FortiCare Elite Upgrade (FC-10-W081F-204-02-12) adds the top-tier response and monitoring to your existing Premium contract for one year.
The -204- service code is Fortinet’s incremental upgrade from FortiCare Premium to Elite. It layers on top of an active FortiCare Premium subscription and adds:
The full FortiCare Premium entitlements, including 24×7 phone and chat support and advance hardware replacement, remain active. The upgrade raises the response SLA and opens proactive monitoring.
This subscription brings your FWF-81F-2R to the Elite support tier. Here is how the three tiers compare:
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| 24×7 telephone & chat support | — | ✓ | ✓ |
| Advance hardware replacement | — | ✓ | ✓ |
| Priority RMA add-on eligibility | — | Eligible | Included |
| Firmware, tools & portal access | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
FC-10-W081F-204-02-12 is for IT teams that already have FortiCare Premium on their FWF-81F-2R and want the Elite response tier for a 1-year period. Common situations: a team that experienced an extended incident under Premium and found the SLA inadequate, or a business raising its support tier mid-contract without replacing the existing Premium subscription. This is also practical when a 3-year or 5-year Elite contract does not align with the remaining life of the current FortiCare term.
FC-10-W081F-204-02-12 is delivered electronically. After the order is placed, DataCenter360.ca sends the Fortinet license key by email, typically on the same business day. Activation takes place in the FortiCare Support Portal under your FWF-81F-2R serial number. Once activated, Elite-tier entitlements appear in your support contract record alongside the existing Premium subscription.
If your FWF-81F-2R does not have active FortiGuard security services, consider a UTP or Enterprise subscription bundle instead. Bundles include both FortiGuard coverage and support in a single SKU, often at a lower combined cost than separate subscriptions. The Elite Upgrade is the right choice when FortiGuard is already in place and the only gap is moving the support response ceiling from Premium to Elite.
DataCenter360.ca is a Fortinet Select Partner based in Ontario, and FC-10-W081F-204-02-12 ships from inventory. If you are not certain whether your current Premium contract aligns with the 1-year Elite Upgrade term, our team can verify before the order is placed. All Fortinet license orders include official documentation and registration support.
No. It stacks on top of it. FC-10-W081F-204-02-12 requires an active FortiCare Premium subscription on the same device. The upgrade adds Elite-tier response and monitoring for the 1-year term; the Premium subscription stays active as the base contract.
If the underlying Premium subscription lapses, the Elite Upgrade entitlements become inactive as well. Both contracts need to remain current. When renewing, renew the Premium subscription first, then confirm the Elite Upgrade term aligns with the renewed Premium period.
Yes. Fortinet license subscriptions have no geographic restriction. DataCenter360.ca can process and deliver FC-10-W081F-204-02-12 to customers worldwide. The registration key arrives by email, so no physical shipment is needed.
For a P1 critical issue where a production system is down or significantly impaired, Fortinet’s Elite-tier SLA commits to a first response from a TAC engineer within 15 minutes, any time of day. Under Premium, that same case has a 1-hour SLA. For branches where the FortiWiFi is the only internet path, the difference matters during an outage.
The 3-year (FC-10-W081F-204-02-36) and 5-year (FC-10-W081F-204-02-60) variants exist but are currently out of stock. Contact DataCenter360.ca for availability, or consider the Enterprise (FC-10-W081F-809-02-12) or UTP (FC-10-W081F-950-02-12) bundle which include Elite-equivalent support alongside FortiGuard services.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiWiFi-81F-2R |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | 2026-05-17 |
| Last Service Extension Date (LSED) | 2030-05-17 |
| End of Support Date (EOS) | 2031-05-17 |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-W081F-204-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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