Fortinet FortiGate 901G-DC Secure RMA Service, 1-Year (FC-10-FD9H1-301-02-12)

In environments where a failed appliance cannot leave the building with its data intact, the FortiGate 901G-DC 1-Year Secure RMA Service (FC-10-FD9H1-301-02-12) changes how a hardware replacement works. It is a support subscription only, with no appliance, delivered electronically to any country.

What Secure RMA covers

With Secure RMA, Fortinet ships an advance-replacement 901G-DC when a covered unit fails, but you are not required to return the defective hardware. You keep and destroy the failed unit yourself, so storage media that may hold sensitive data never travels back to a vendor. This is the option for regulated and high-security sites where chain-of-custody rules make a normal return unacceptable.

Who needs it

Government, financial, healthcare, and defense-adjacent deployments of the 901G-DC choose Secure RMA to satisfy data-handling and disposal policies. If your compliance framework forbids returning drives or non-volatile storage to a third party, this service is how you keep advance hardware replacement without breaking that rule.

Support tiers and response

Secure RMA is a hardware-return add-on that sits on top of your FortiCare support tier, so the response times and RMA style you get depend on that tier. The table summarizes how FortiCare Essential, Premium, and Elite differ for the 901G-DC:

FortiCare tier	Essential	Premium	Elite
Hardware RMA	Return & replace	Advanced replacement	Advanced replacement
Priority RMA add-on eligible	—	✓	✓
Critical-issue response	Next business day	1 hour	15 minutes
Telephone support	—	✓	✓

Activation and delivery

The entitlement is emailed after checkout and registered to your FortiGate 901G-DC serial number in the Fortinet support portal. It attaches to the appliance record and applies to any qualifying hardware replacement during the 1-year term. No physical item ships at purchase.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner, and we register this entitlement against your exact serial so it is valid the day you need it. If you are not sure whether your site requires Secure RMA over a standard return, we will walk through your data-retention rules with you before you buy.