Fortinet FortiGate 901G-DC 4-Hour Onsite Engineer Priority RMA, 5-Year (FC-10-FD9H1-212-02-60)

When a 901G-DC sits in a data center where downtime is measured in minutes, the 5-Year 4-Hour Hardware and Onsite Engineer Priority RMA (FC-10-FD9H1-212-02-60) is the top hardware-recovery tier Fortinet offers for the platform. It is a support subscription only, with no appliance shipped at purchase, delivered electronically to any country.

What this service covers

On a qualifying failure, Fortinet ships a replacement FortiGate 901G-DC to reach your site within four hours and dispatches a Fortinet-authorized engineer to swap and bring up the unit for you. You are not left racking a replacement yourself under pressure. This is advance replacement plus hands-on restoration, aimed at sites that cannot absorb next-business-day turnaround.

Who needs it, and the requirement

This tier is for production and data-center 901G-DC deployments with the tightest recovery targets. It requires an active FortiCare Premium or FortiCare Elite subscription on the appliance, since the four-hour delivery and onsite dispatch build on that support foundation. Four-hour onsite response is also subject to Fortinet geographic coverage, so confirm your location qualifies before relying on it.

Support tiers and response

Priority RMA options attach to your FortiCare tier, which sets your telephone support and critical-issue response. The table summarizes how the tiers differ for the 901G-DC:

FortiCare tier	Essential	Premium	Elite
Hardware RMA	Return & replace	Advanced replacement	Advanced replacement
Priority RMA add-on eligible	—	✓	✓
Critical-issue response	Next business day	1 hour	15 minutes
Telephone support	—	✓	✓

Activation and delivery

The entitlement is emailed after checkout and registered to your FortiGate 901G-DC serial number in the Fortinet support portal, alongside the FortiCare Premium or Elite subscription it depends on. It applies to qualifying replacements across the five-year term. Nothing ships at the time of purchase.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner, and we make sure this add-on is registered against the same serial as your FortiCare coverage so it is valid when an outage hits. If you are not certain your site is inside Fortinet four-hour onsite coverage, ask us and we will check before you commit.