Fortinet FortiAP-221E FortiCare Premium, 1-Year (FC-10-PE221-247-02-12)

Keeping firmware current and having 24×7 TAC access on hand matters more on access points than it might seem. The FortiAP-221E runs 802.11ac Wave 2 wireless in environments where staff devices, guest sessions, and IoT endpoints all share the same radio. FC-10-PE221-247-02-12 is the standard one-year FortiCare Premium contract that keeps your 221E covered for software updates, technical support, and hardware replacement.

What FortiCare Premium Covers

This contract provides 24×7 access to Fortinet technical support by phone, email, and portal ticket for the full one-year term. Firmware updates and security patches are included, so your FortiAP-221E stays on a supported release without any separate licensing step. For hardware faults, FortiCare Premium includes next-business-day replacement (NBD RMA): a failed unit is exchanged the following business day once TAC confirms the fault and opens an RMA case.

Who Needs This

Any organization running a deployed FortiAP-221E that needs to stay on a current software branch. Educational facilities, branch offices, and mid-size retail operations running managed wireless are the typical buyers. It is also common for teams doing lifecycle management on existing 221E fleets who need support parity across the estate, or for new deployments where a TAC-backed contract is required by policy.

Activation and Delivery

The contract key is delivered electronically, typically within one business day of the order. Register it in the FortiCare portal against your FortiAP-221E serial number. The 1-year term starts from the activation date. No hardware is shipped, no technician required.

FortiCare Tier Options for the 221E

This contract activates FortiCare Premium support for the FortiAP-221E. The table below compares the three FortiCare tiers available for FortiAP devices:

FortiCare Elite (FC-10-PE221-284-02-12) adds faster hardware response and a named TAM for escalations. The Upgrade to Elite (FC-10-PE221-204-02-12) steps an active Premium contract to Elite tier without starting a new contract from scratch. Both are available from DataCenter360.ca.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and sources all FortiAP licensing through the authorized channel. Each FC-10-PE221-247-02-12 contract applies to one FortiAP-221E identified by its serial number. Genuine Fortinet licensing, electronic delivery, and support from the authorized partner network from day one.