Original price was: CAD$641.90.CAD$517.66Current price is: CAD$517.66.
Authorized Partner for United States (US)Running a mission-critical wireless network means planning for the moment an access point fails at the worst time. The FC-10-P231K-212-02-12 covers one year of 4-Hour Onsite Engineer Priority RMA for the FortiAP-231K Wi-Fi 7 enterprise access point. When a hardware failure is confirmed, Fortinet ships a replacement unit and dispatches a field engineer to your site — both arriving within four hours of case confirmation, so your team does not have to handle the swap or source parts.
The FortiAP-231K is a Wi-Fi 7 enterprise indoor access point used in high-density deployments: large conference centers, healthcare facilities, corporate campuses, and environments where an offline AP affects many users simultaneously. Organizations without on-site networking staff, or those that cannot risk configuration issues during a hardware swap, benefit most from the on-site engineer component. The four-hour response window also satisfies strict internal SLAs common in regulated industries.
DataCenter360.ca delivers this subscription electronically. After purchase, register the license key in the Fortinet Support Portal against the FortiAP-231K serial number; coverage is active immediately on registration. When hardware fails, open an RMA case with Fortinet Support. Once confirmed, the four-hour clock starts and a replacement unit plus field engineer are coordinated in parallel. No physical media is needed.
Priority RMA requires FortiCare Premium or Elite on the FortiAP. The table below shows base RMA entitlements by FortiCare tier before Priority RMA is added:
| Essential | Premium | Elite | |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
If the FortiAP-231K does not yet have an active FortiCare contract, FortiCare Premium (FC-10-P231K-247-02-12) or Elite must be in place before this Priority RMA add-on applies. Combining FortiCare Premium with the -212- service delivers 24×7 phone support, 1-hour critical issue response, and on-site engineer hardware replacement together. DataCenter360.ca carries both SKUs and can combine them in a single order.
DataCenter360.ca is a Fortinet Select Partner and authorized reseller serving organizations in Canada and internationally. FC-10-P231K-212-02-12 is in stock, delivered electronically within one business day of purchase. Need a formal quote, PO processing, or net-30 terms? Contact our team directly.
Yes. The -212- service dispatches both a replacement FortiAP-231K unit and a Fortinet field engineer to your location within four hours of case confirmation. If you only need hardware courier delivery without an engineer, the -211- service is the appropriate option.
Yes. This Priority RMA is an add-on that requires an active FortiCare Premium or Elite contract on the same FortiAP-231K unit. It cannot be applied to units covered only by FortiCare Essential.
Yes. The -212- Priority RMA operates 24×7, including weekends and public holidays. The four-hour window begins from the moment Fortinet confirms the RMA case, regardless of the day or local time zone.
DataCenter360.ca delivers the license electronically. Register the key in the Fortinet Support Portal (support.fortinet.com) under the FortiAP-231K serial number. Coverage activates immediately after registration.
Terms of 1, 3, or 5 years are available and can be selected at renewal. The -212- level is the highest RMA tier for the FortiAP-231K. Upgrading from FortiCare Premium to Elite adds faster critical-issue response and Elite monitoring features without changing the RMA dispatch tier.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiAP-231K |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FortiAP |
| MPN | FC-10-P231K-212-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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