Fortinet FortiAP 244K FortiCare Premium Support, 5-Year (FC-10-F244K-247-02-60)

When the FortiAP 244K is installed as a fixed, long-life component of a campus or enterprise wireless network, the 5-year FortiCare Premium term (FC-10-F244K-247-02-60) delivers the lowest annualized support cost available in the Premium tier. Large deployments with dozens or hundreds of 244K units benefit additionally from co-termination: purchasing 5-year contracts across the fleet aligns all renewal dates to a single calendar event, which significantly reduces ongoing management overhead for IT and procurement teams.

What it covers

FortiCare Premium for the FortiAP 244K provides four core capabilities across all 60 months. Telephone support is staffed 24 hours a day, seven days a week, with no restriction to portal-only contact. Critical (P1) issues receive a 1-hour response from Fortinet engineers. Hardware replacement operates on advanced replacement terms: a replacement unit ships before you return the faulty one. Firmware updates and access to Fortinet’s online tools and asset management portal are included for the full 5-year term. Priority RMA remains available as a paid add-on for Premium subscribers who need faster replacement shipping.

Who needs it

The 5-year term is best suited for stable wireless deployments where the FortiAP 244K is expected to serve its full operating life before a hardware refresh. Permanent high-density installations such as university lecture complexes, convention centers, or corporate headquarters buildings that are unlikely to refresh AP hardware within three years will find the 5-year contract the most cost-efficient option. IT directors managing large fleets of 244K units across multiple sites also use 5-year contracts to co-terminate coverage dates and reduce the number of annual renewal actions required.

Activation & delivery

FC-10-F244K-247-02-60 is an electronic license with no physical shipment. After purchase, Fortinet sends fulfillment instructions to the email address on the order. The license is activated by registering the key against the FortiAP 244K serial number in the Fortinet Support portal. Delivery is typically same-business-day and is available to customers worldwide without geographic restriction.

One service vs the bundle

FortiCare Essential provides firmware access and a return-and-replace RMA process but does not include telephone support or a defined response SLA. FortiCare Elite raises the critical response window to 15 minutes and adds the Elite monitoring portal, neither of which are part of Premium. FortiCare Premium, including this 5-year term, covers the 1-hour critical response SLA, 24×7 telephone support, and advanced hardware replacement, which is the appropriate coverage level for most long-term FortiAP 244K deployments that do not require Elite-tier monitoring.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. FC-10-F244K-247-02-60 is in stock and available for same-business-day e-delivery worldwide. For large fleet purchases spanning multiple 244K units, contact DataCenter360.ca for volume pricing. The 5-year term is the right choice when you are confident in a long deployment window; if your deployment timeline is shorter or still being confirmed, the 1-year (FC-10-F244K-247-02-12) and 3-year (FC-10-F244K-247-02-36) SKUs are available to match your actual commitment horizon.

Frequently asked questions