Original price was: CAD$355.40.CAD$296.16Current price is: CAD$296.16.
Five years is a meaningful slice of a wireless infrastructure lifecycle. If the FortiAP-831F is going to serve a dense environment for that long, the support coverage should reflect the stakes. The FortiAP-831F 5-Year FortiCare Elite Upgrade (FC-10-P831F-204-02-60) is the maximum-term upgrade for moving an existing 5-year Premium contract to Elite, locking in the highest response and replacement guarantees Fortinet offers across the full deployment window.
The upgrade converts Premium to Elite for the entire 5-year contract term: P1 critical-issue response drops to 15 minutes (from Premium’s 1 hour) and non-critical response drops to 2 business hours (from next business day). The RMA type itself does not change, both tiers ship Standard RMA with advanced replacement, but Priority RMA is bundled in at no extra cost instead of requiring a separate add-on purchase. All firmware, patches, and FortiCare portal features that come with Premium carry over. A valid 5-year FortiCare Premium contract on the specific FortiAP-831F is required before this upgrade can be applied.
Long-horizon wireless deployments typically involve access points in fixed locations that will not move or refresh for at least five years: university campuses, hospital wings, warehousing facilities, or manufacturing floors. For those scenarios, locking Elite coverage at the 5-year mark avoids annual renewal decisions and keeps response SLAs consistent across the hardware’s operational life. The cost difference between annual renewals and a single 5-year commitment also often tips in favour of the longer term.
Electronic delivery worldwide, typically within 0-1 business days of order confirmation. The upgrade key is registered in the FortiCare portal against the FortiAP-831F serial number that carries the active 5-year Premium contract. No hardware ships. Elite coverage activates immediately on successful registration.
The table summarizes where Elite sits relative to Premium and Essential for key support metrics on FortiAP products.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| P1 Initial Response | Next business day | Within 1 hour | Within 15 minutes |
| Phone Support | — | ✓ 24/7 | ✓ 24/7 Priority |
| RMA Type | Return & Replace Only | Standard RMA (Advanced Replacement) | Standard RMA (Advanced Replacement) |
| Priority RMA Eligibility | — | ✓ Add-on | ✓ Included |
| Firmware, Patches & Portal | ✓ | ✓ | ✓ |
| Extended LTS & Monitoring | — | — | FortiGate only |
DataCenter360.ca manages Fortinet support licensing for customers from Canada to every corner of the globe. The 5-year Elite Upgrade is ordered and processed through the authorized Fortinet channel, issued electronically, and verified against the registered device. If you are also pricing out the underlying 5-year Premium contract, we can quote both together. Genuine Fortinet licensing and fully secured checkout on every transaction.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiAP-831F |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FortiAP |
| MPN | FC-10-P831F-204-02-60 |
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