Fortinet FortiAP HD 444KN FortiCare Premium Support, 3-Year (FC-10-HD4KN-247-02-36)

When a Wi-Fi 6E deployment moves from pilot to standard infrastructure, a multi-year support contract replaces the exploratory 1-year term. FC-10-HD4KN-247-02-36 applies FortiCare Premium coverage to the FAP-HD-444KN for three consecutive years, locking in the 1-hour critical-issue response SLA and 24×7 telephone access without annual renewal overhead. Organizations standardizing the 444KN across enterprise offices, hospital wings, or university buildings typically find the 3-year term aligns with the hardware refresh cycle and simplifies support budget planning across multiple cost centers.

What it covers

FortiCare Premium (service code 247) provides four key entitlements for the full 3-year term: a 1-hour response SLA for Severity 1 critical incidents, 24×7 telephone support with direct access to Fortinet TAC engineers, advanced hardware replacement that ships a unit before the defective one is returned, and eligibility for the Priority RMA add-on for same-day or next-business-morning delivery. Firmware updates, Fortinet Support Portal access, and online asset management tools are also included throughout all three years of coverage, keeping the FAP-HD-444KN current with platform releases over the full term.

Who needs it

The 3-year term suits organizations that have moved past the evaluation phase and are standardizing the FAP-HD-444KN across a larger footprint. The narrow-body form factor of the 444KN makes it a natural fit for drop-ceiling tile installations in enterprise campuses, multi-wing hospitals, and higher education buildings where a consistent AP model is deployed at scale. Network operations teams managing dozens or hundreds of units benefit from consolidated support coverage that does not require individual unit renewals each year, reducing administrative effort and ensuring no units fall out of support unnoticed.

Activation & delivery

FC-10-HD4KN-247-02-36 is an electronic license delivered worldwide. After purchase, DataCenter360.ca sends the license key by email. Registration is completed at support.fortinet.com using the hardware serial number of the target FAP-HD-444KN. Coverage activates on the registration date and runs for 1,095 days (three years). No physical shipment is required and no geographic restrictions apply to this subscription.

One service vs the bundle

FortiCare Premium is the mid-tier in Fortinet’s three-level support structure. Essential provides firmware updates and return-and-replace RMA but omits telephone support and the 1-hour response SLA. Elite adds a 15-minute response target and extended long-term support portal access. For enterprise teams standardizing the FAP-HD-444KN across a campus or multi-site deployment, Premium provides telephone access and advanced hardware swap at a cost point that scales predictably across a large unit count over three years.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. Purchasing FC-10-HD4KN-247-02-36 here provides a genuine Fortinet license with full access to Fortinet support infrastructure from day one of registration. For teams standardizing the FAP-HD-444KN as a campus or multi-site infrastructure component, buying the 3-year term through DataCenter360.ca consolidates procurement under one order and gives you a single point of contact for any support or licensing questions over the three-year coverage window. Contact us if you are purchasing multiple units and want to confirm your quantities before ordering.

Frequently asked questions