Fortinet FortiAP HD 444KW FortiCare Premium Support, 5-Year (FC-10-HD4KW-247-02-60)

A five-year support agreement maps directly to the operational lifespan most enterprise deployments expect from their wireless infrastructure. FC-10-HD4KW-247-02-60 locks in FortiCare Premium Support for the FAP-HD-444KW from day one through year five, protecting the deployment against future support price changes and eliminating four annual renewal cycles over the hardware’s active life.

What it covers

FC-10-HD4KW-247-02-60 provides FortiCare Premium Support (svc code 247) for 60 months:

• Critical-issue response within 1 hour, 24 hours a day, 7 days a week, for the full 5-year term
• 24×7 telephone access to Fortinet technical support engineers
• Advanced hardware replacement RMA with replacement shipped before the faulty unit is returned
• Eligibility to add Priority RMA for expedited hardware replacement shipping
• Firmware updates, security patches, and continuous access to Fortinet’s online tools and asset management portal

All entitlements are active from the activation date through month 60 with no gaps in coverage.

Who needs it

FC-10-HD4KW-247-02-60 is the right choice for organizations that have committed to the FAP-HD-444KW as a long-term platform and want to close the book on support renewals for this hardware generation. Finance and procurement teams at larger enterprises often prefer the 5-year term because it allows support costs to be capitalized alongside hardware acquisition. Healthcare networks, education campuses, and government facilities operating on planned five-year technology refresh cycles find that this term aligns with their existing asset management frameworks without requiring mid-cycle renegotiation.

Activation & delivery

FC-10-HD4KW-247-02-60 is delivered electronically by email after DataCenter360.ca processes the order. No physical shipment is involved, and the license is available to customers worldwide with no geographic restriction. Activation is completed through FortiCloud or the FAP-HD-444KW management interface, starting the 60-month coverage term. For organizations activating support on a large number of units simultaneously, bulk activation through FortiCloud simplifies the process across the fleet.

One service vs the bundle

FortiCare Premium sits between Essential and Elite in the support hierarchy. The table below shows the differences across all three tiers. Over a 60-month period, the 1-hour response guarantee and advanced RMA terms in Premium represent the best balance of cost and coverage for most enterprise wireless deployments that do not require the 15-minute Elite SLA.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner and stocks FC-10-HD4KW-247-02-60 for immediate order. The 5-year term is well suited for organizations that want to cover the full operational life of their FAP-HD-444KW fleet and reduce the total number of renewal transactions over time. If your deployment spans multiple access points or you need to align expiry dates across existing support contracts, DataCenter360.ca can prepare a co-termination or multi-unit quote. Worldwide electronic delivery means there is no delay regardless of your location.

Frequently asked questions