Fortinet FortiAP-U321EV FortiCare Premium Support, 1-Year (FC-10-PU321-247-02-12)

Outdoor enterprise access points operate in conditions that indoor APs do not: temperature swings, weather exposure, mounting heights that make physical replacement non-trivial, and often coverage zones with no fallback AP if a unit goes offline. The FortiAP-U321EV is built for those environments. FortiCare Premium (FC-10-PU321-247-02-12) gives the U321EV 24×7 TAC coverage, a 1-hour P1 response SLA, next-business-day advance hardware exchange, and continued firmware entitlement for one year. It is the baseline service contract recommended for any production FortiAP deployment.

What FortiCare Premium covers

FortiCare Premium on the U321EV gives your team direct access to Fortinet’s technical assistance centre at any hour via phone, email, or web portal. The P1 response SLA is 1 hour, P2 is 2 hours. When the AP requires hardware replacement, Fortinet ships an advance exchange unit before the failed hardware is returned, minimizing the time the outdoor location is without coverage. Firmware entitlement is active for the term, including updates to FortiAP software and security patches. The contract is registered to the U321EV serial number and appears in the FortiCare portal for asset management and renewal tracking.

FortiCare tiers at a glance

FortiCare is available in three service tiers. This contract is the Premium tier. The table below shows how the tiers compare; it also identifies the upgrade path if Elite-level SLAs are required.

Who this contract suits

FortiCare Premium is appropriate for most production FortiAP-U321EV deployments: outdoor enterprise Wi-Fi for campuses, stadiums, transit hubs, manufacturing yards, or similar installations. Essential (FC-10-PU321-314, if available) suits lower-criticality environments or renewal-only scenarios. Elite is the right step up when a single U321EV covers a location with no fallback, when response time requirements are tighter than 1 hour, or when a dedicated TAC engineer is needed. Check FC-10-PU321-284-02-12 for Elite or FC-10-PU321-204-02-12 to upgrade Premium to Elite mid-term.

Activation and delivery

After purchase, the FortiCare Premium contract key is delivered by email within 0–1 business days. The key is registered to the U321EV serial number through Fortinet’s support portal or via a connected FortiGate or FortiCloud console. TAC entitlement is active immediately on registration. Purchasing through DataCenter360.ca is available worldwide; the electronic delivery process has no geographic restriction.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. FortiCare Premium for the FortiAP-U321EV is in stock with electronic delivery worldwide in 0–1 business days. For deployments that include multiple U321EV units across several outdoor locations, consolidated orders with co-termed expiry dates are available to simplify annual renewals. Contact us for bulk order pricing or help with serial-number registration on units purchased elsewhere.