Fortinet FortiAP-U321EV Upgrade FortiCare Premium to Elite, 1-Year (FC-10-PU321-204-02-12)

A FortiAP-U321EV deployed at a newly critical outdoor location presents a choice: let an existing FortiCare Premium contract run its course, or upgrade it now to Elite-tier SLAs without losing the remaining contract term. FC-10-PU321-204-02-12 is that upgrade path — converting the active Premium contract on a registered U321EV to FortiCare Elite for the same expiry date. The result is a 15-minute P1 response SLA, same-day advance hardware exchange, and a dedicated TAC engineer, activated immediately on registration. An active FortiCare Premium contract on the same serial number is required before purchasing this SKU.

What the upgrade adds

Moving from Premium to Elite on the FortiAP-U321EV changes three things. First, the P1 response SLA drops from 1 hour to 15 minutes, which matters when an outdoor AP covering a critical zone is down and the organization needs Fortinet TAC engaged immediately. Second, hardware replacement changes from next-business-day advance exchange to same-day advance exchange; for an outdoor unit on a rooftop or tower, that one-day difference in replacement speed often translates to a measurable coverage gap. Third, a dedicated TAC engineer is assigned to the account, providing a consistent support contact who already knows the deployment context.

FortiCare tiers at a glance

The table below shows the three FortiCare service levels. This upgrade moves the FortiAP-U321EV from Premium to Elite.

Who needs this upgrade

This contract is practical in situations where the original Premium purchase was appropriate at the time, but circumstances have changed: the site has lost its backup AP, a new SLA has been contracted with the customer using the wireless network, or a managed services commitment requires faster response times than Premium guarantees. Purchasing the upgrade preserves the unexpired term from the existing Premium, making it more economical than purchasing a fresh Elite contract (FC-10-PU321-284-02-12) before the Premium term ends.

Activation and delivery

This contract is an electronic entitlement delivered within 0–1 business days. The upgrade key is applied through Fortinet’s support portal to the U321EV serial number that holds the active Premium contract. Elite-tier entitlements are active immediately on registration: same-day exchange and 15-minute P1 SLA apply from that point forward. DataCenter360.ca delivers worldwide; the purchase and registration process has no geographic restriction.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. FortiCare upgrade contracts for the FortiAP-U321EV are in stock and deliver electronically worldwide in 0–1 business days. For deployments where multiple U321EV units on different Premium contracts need to be upgraded to Elite, we can process consolidated orders. Contact us for help verifying serial-number eligibility or timing the upgrade relative to upcoming contract renewals.