Fortinet FortiSwitch 1024E FortiCare Elite Support, 1-Year (FC-10-S1E24-284-02-12)

SKU: FC-10-S1E24-284-02-12

Original price was: CAD$3,509.77.Current price is: CAD$2,861.23.

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FC-10-S1E24-284-02-12 is a 1-year FortiCare Elite Support contract for the FortiSwitch 1024E, providing 24×7 TAC access, advance hardware replacement, and firmware updates to organizations worldwide via electronic delivery.
  In Stock   Free & Fast e-Delivery (0–1 Business Days)
Fortinet Select Partner
  Brand New
  Official Fortinet Partner Support
  100% Secure Checkout
  Licensing available worldwide — delivered electronically to any country

Product description

A high-density access switch like the FortiSwitch 1024E carries traffic for dozens of endpoints simultaneously, and a support lapse at the wrong moment means delayed patches, unassisted failures, and slow ticket queues. The 1-year FortiCare Elite contract (FC-10-S1E24-284-02-12) ties your FS-1024E to Fortinet’s highest individual support tier for a 12-month term, keeping experienced TAC engineers within reach around the clock without requiring a multi-year commitment upfront.

What it covers

FortiCare Elite Support provides 24×7 telephone and web access to Fortinet’s Technical Assistance Center, advance hardware replacement with next-business-day shipping, priority ticket routing, and access to all firmware releases and security patches issued during the contract term. Priority queuing means Elite-tier tickets move ahead of standard and premium cases rather than being resolved in arrival order. The 1-year term covers all of these entitlements from the registration date through the 12-month expiry.

Who needs it

IT teams running the FortiSwitch 1024E as a production access-layer switch in campus or enterprise environments without on-site spare hardware are the primary audience. Organizations subject to uptime SLAs where a failed switch must be replaced within one business day gain the most from the advance replacement benefit. The 1-year term also suits buyers who want to restore lapsed Elite coverage on an existing FS-1024E before committing to a longer renewal cycle.

Activation & delivery

This is an electronic license delivered by email after payment. Register the contract key against the FortiSwitch 1024E serial number in the Fortinet Support Portal; coverage activates on the registration date. No physical shipment is required. Delivery is available worldwide, and the key is fulfilled through official Fortinet channels via DataCenter360.ca.

One service vs the bundle

FortiCare Elite Support is a standalone support contract, not a security subscription. It does not include FortiGuard threat intelligence or network security services. Buyers who also need FortiGuard coverage for the FS-1024E should pair this contract with the appropriate FortiGuard subscription. Purchasing support and security subscriptions separately lets you match each term length to your procurement cycle independently.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. FC-10-S1E24-284-02-12 can be ordered online for immediate fulfillment, or you can contact the team for a formal quote if you are purchasing support for multiple FS-1024E units or co-terminating with other Fortinet contracts on the same renewal date.

Frequently asked questions

What is the response time for FortiCare Elite Support on a critical issue?
Fortinet targets a 15-minute initial response for P1 (critical) cases under the Elite tier, which is faster than the response targets for FortiCare Premium and Essential tiers.
Does this 1-year contract cover advance hardware replacement?
Yes. Advance hardware replacement is included. Fortinet ships a replacement FortiSwitch 1024E unit before receiving the defective one, typically with next-business-day delivery.
Can I upgrade from a lower support tier to Elite mid-contract?
Fortinet allows mid-contract upgrades. You would co-terminate the existing contract and purchase Elite coverage for the remaining term. DataCenter360.ca can assist with quoting the upgrade.
Is FC-10-S1E24-284-02-12 tied to a specific FortiSwitch 1024E unit?
Yes. FortiCare contracts are registered to a specific serial number and are not transferable to a different switch without a formal Fortinet transfer process.
Does FortiCare Elite include firmware major version upgrades during the 1-year term?
Yes. All firmware releases, including major version upgrades, are included for the active contract period. Security patches are also covered as they are released.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiSwitch-1024E

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FortiSwitch

MPN

FC-10-S1E24-284-02-12

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