Fortinet FortiSwitch 1024E 4-Hour Hardware Delivery Priority RMA, 3-Year (FC-10-S1E24-211-02-36)

Three years of 4-Hour Hardware Delivery Priority RMA coverage means your FortiSwitch 1024E has a defined, fast replacement path for its full maintenance cycle. Rather than relying on best-effort lead times, this service binds Fortinet to dispatch a replacement unit within 4 hours of ticket approval.

What This 3-Year RMA Service Covers

The 4-Hour Hardware Delivery Priority RMA accelerates the physical replacement process for FortiSwitch 1024E units under FortiCare Premium or FortiCare Elite. Once a trouble ticket is approved and a hardware failure is confirmed, Fortinet commits to dispatching a replacement unit within 4 hours. The replacement is shipped before the failed unit is returned, keeping your recovery timeline predictable.

This service layers on top of your FortiCare subscription: FortiCare covers technical support and firmware, while the 4-hour RMA tier guarantees rapid hardware dispatch when a failure is identified.

FortiCare Support Levels and This RMA Service

The FC-10-S1E24-211-02-36 Priority RMA service requires FortiCare Premium or FortiCare Elite on the same FortiSwitch 1024E unit. The table below summarizes how hardware replacement and response commitments vary across FortiCare tiers — the Priority RMA add-on is available at Premium and Elite.

Who Should Add This Service

4-Hour Hardware Delivery Priority RMA is suited for FortiSwitch 1024E deployments in active production environments where next-day recovery is too slow. Organizations running aggregation or core switches without full redundancy, facilities that require documented hardware replacement SLAs for compliance audits, and IT teams supporting high-availability workloads will find this tier a practical fit. The 4-hour dispatch commitment provides a concrete reference point for internal recovery planning.

Activation and Delivery

The FC-10-S1E24-211-02-36 is a 3-year electronic entitlement. DataCenter360.ca delivers the license key within 0–1 business days. You register the key on the Fortinet Support Portal and link it to your FortiSwitch 1024E serial number. Coverage becomes active immediately on registration, provided an eligible FortiCare subscription is already attached to the same device.

Choosing the Right RMA Level for Your Deployment

Fortinet offers three Priority RMA tiers for the FortiSwitch 1024E. Next Calendar Day covers environments where overnight recovery is acceptable. 4-Hour Hardware Delivery is appropriate when downtime is measured in hours, not days. 4-Hour Hardware and Onsite Engineer adds field labor for sites without resident network staff. Selecting the right tier depends on your recovery time objective and whether your team can perform the physical swap themselves.

Buying from DataCenter360.ca

With electronic delivery typically in 0–1 business days, the FC-10-S1E24-211-02-36 is straightforward to add to an existing support plan. DataCenter360.ca is a Canadian-based Fortinet Select Partner; we can help align your 3-year RMA coverage with your FortiCare subscription cycle.