Fortinet FortiSwitch-108E-FPOE FortiCare Premium, 1-Year (FC-10-S10EF-247-02-12)

Eight full-PoE+ ports means every device connected to the FortiSwitch-108E-FPOE — IP phones, cameras, access points — depends on the switch for both data and power. When that switch goes offline, so does the PoE load it carries. The FortiSwitch-108E-FPOE FortiCare Premium 1-Year contract (FC-10-S10EF-247-02-12) ensures Fortinet TAC and advance hardware replacement are in place when this access layer device needs support.

What FortiCare Premium Covers

FortiCare Premium is the mid-tier Fortinet support option — more than Essential, without the Elite-specific monitoring features. For the FortiSwitch-108E-FPOE, it covers:

• 24×7 access to Fortinet TAC by phone, chat, and the support portal
• One-hour response time for Priority 1 critical-severity cases
• Next-business-day advance hardware replacement (unit ships before defective is returned)
• Firmware updates and Fortinet support portal access through the contract term
• Eligibility to add Priority/Same-Day RMA for faster hardware turnaround at sites where PoE downtime is especially costly

FortiCare Tier Comparison

This contract covers the FortiSwitch-108E-FPOE at the Premium support tier. The following table compares Essential, Premium, and Elite on the most relevant support dimensions.

Who Uses This Contract

The FortiSwitch-108E-FPOE is a compact 8-port GbE switch with full PoE+ on every port, typically deployed at the access layer in small offices, clinics, conference rooms, or distributed branch sites where IP phones and cameras share the same switch. Organizations that integrate it with a FortiGate via FortiLink for centralized port policy and NAC management benefit from a FortiCare contract that gives TAC engineers visibility into the firmware and licensing context — not just a generic hardware break-fix. FortiCare Premium is also useful when a compliance policy or vendor agreement requires a documented SLA on network hardware.

Activation and Delivery

FC-10-S10EF-247-02-12 is delivered electronically within 0–1 business days of your order. DataCenter360.ca emails the registration token, which you enter at support.fortinet.com to attach the contract to your FortiSwitch-108E-FPOE serial number. No shipping, no import process. The contract activates on the registration date and runs for 12 months from that point.

Buying from DataCenter360.ca

DataCenter360.ca stocks FortiCare contracts for both current and legacy FortiSwitch models, including the 108E-FPOE. Orders for a single switch contract and multi-device purchases are handled the same way — we confirm the order, deliver the activation token by email, and are available to answer questions about coverage terms or upgrade options. If your deployment has grown to the point where you are managing several 108E-FPOE switches and want to consolidate support into a single renewal cycle, we can help structure that.