Fortinet FortiSwitch-108F-FPOE 4-Hour Priority RMA, 1-Year (FC-10-F108F-211-02-12)

Next-day replacement isn’t always good enough. When the FortiSwitch-108F-FPOE powers the access layer in a high-availability environment, a failure that stays unresolved for 18 hours is a significant event. The FortiSwitch-108F-FPOE 4-Hour Priority RMA 1-Year (FC-10-F108F-211-02-12) is the tightest replacement SLA available for this model: once Fortinet confirms the hardware exchange, a courier delivers the replacement unit to your site within four hours — not the next business day, not the next calendar day, but within four hours of confirmation.

What This Service Covers

The 4-Hour Priority RMA is an add-on to an active FortiCare Premium or FortiCare Elite base contract on the FortiSwitch-108F-FPOE. When a covered hardware failure occurs, you open a support case, Fortinet confirms the exchange, and a courier dispatches a replacement targeting 4-hour on-site delivery. Coverage applies seven days a week, including weekends and holidays. The 1-year term runs for 12 months from the activation date.

Who Needs It

4-hour courier Priority RMA is suited for sites where the FortiSwitch-108F-FPOE is a critical dependency with no redundant path. This includes medical facilities where PoE-powered devices affect patient care, financial trading environments where every hour of outage has measurable cost, manufacturing floors where connectivity drives production systems, and dense enterprise locations where replacing an 8-port PoE switch affects a concentrated group of users. If the math on downtime vs. premium support cost favors 4-hour response, this is the contract to add.

Activation and Delivery

The license is delivered electronically after purchase, typically within one business day. Registration is through the Fortinet Support portal using the device serial number. Once active, the 4-hour courier SLA applies immediately. No hardware ships at activation. The license is available worldwide without geographic purchase restrictions, though physical RMA delivery coverage depends on Fortinet’s regional service availability.

FortiCare Support Levels at a Glance

4-Hour Priority RMA is only available as an add-on to FortiCare Premium or Elite. The table below shows which base tiers are eligible and how they compare on support SLAs:

4-Hour RMA vs. Next Calendar Day RMA

The main difference between these two Priority RMA options is delivery speed: 4-hour courier vs. next-calendar-day courier. Both cover weekends and holidays. The 4-hour option costs more but delivers significantly faster. If same-day hardware replacement is required to meet uptime SLAs, the 4-Hour option is appropriate. If next-calendar-day service satisfies your RTO, the Next Calendar Day Priority RMA for the 108F-FPOE is the more economical choice.

Buying from DataCenter360.ca

DataCenter360.ca processes Fortinet Priority RMA contracts as an authorized Fortinet Select Partner. The 1-year term is available immediately and can be paired with a FortiCare Premium contract at the time of purchase if you don’t already have base coverage. For environments where the 4-hour SLA needs to be in place before a deployment goes live, we can process and confirm registration the same business day. One year of the fastest available hardware replacement SLA for the FortiSwitch-108F-FPOE, starting immediately.