Original price was: CAD$642.77.CAD$518.36Current price is: CAD$518.36.
Authorized Partner for United States (US)Remote branch offices and unmanned network closets create a specific problem with hardware failures: replacement hardware alone doesn’t solve the outage if there’s no one on site to install it. The Fortinet FortiSwitch-108F-POE 4-Hour Hardware and Onsite Priority RMA 1-Year (FC-10-F108P-212-02-12) addresses this directly. When the FS-108F-POE fails, Fortinet dispatches both the replacement hardware and an on-site engineer within 4 hours of the approved RMA case — covering the physical swap without requiring local IT resources.
This is the highest Priority RMA tier available for the FortiSwitch-108F-POE. It requires an active FortiCare Premium or Elite base contract. When an RMA case is opened and approved, Fortinet coordinates both a replacement unit and the dispatch of a field engineer to your site, targeting 4-hour arrival for both. The engineer handles the physical hardware installation, reducing the skill and availability requirement at the affected location. The 1-year term provides 12 months of this coverage, useful for organizations running annual support procurement or piloting the service level before committing to a longer term.
The 212 tier makes operational sense when two conditions are true simultaneously: PoE switch recovery is time-critical, and local qualified staff are not reliably available to perform the swap. Locations where this combination is common include: retail sites and restaurants without on-site IT staff; healthcare clinics without dedicated network engineers; distributed manufacturing facilities with limited network support coverage; and remote sites connected by VPN where a PoE outage also disrupts the management path. In each case, dispatching an external engineer alongside the replacement hardware removes the staffing constraint from the recovery equation.
FC-10-F108P-212-02-12 is a software-only service contract. After ordering from DataCenter360.ca, your registration key is delivered electronically — typically within one business day. Registration in the Fortinet Support portal attaches the 12-month Priority RMA service to your FS-108F-POE serial number. No hardware ships at activation. The license is available worldwide, though on-site service coverage varies by location.
4-Hour Hardware and Onsite Priority RMA requires FortiCare Premium or Elite as the base tier. The table shows how the three base support tiers compare before any Priority RMA add-on:
| Essential | Premium | Elite | |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
This is the 1-year (12-month) term. If you need extended coverage, the FC-10-F108P-212 series is also available in 3-year and 5-year terms. Priority RMA must remain co-terminus with the active FortiCare base contract. Renewal reminders are issued through the Fortinet Support portal before expiry.
DataCenter360.ca is a Fortinet Select Partner providing access to the full FortiSwitch support catalog including all Priority RMA tiers. For the FS-108F-POE, we verify base FortiCare tier eligibility and serial-number assignment before processing any support order. Order the FC-10-F108P-212-02-12 online and have your 1-year Onsite Priority RMA registration key delivered electronically, typically the same or next business day after your order.
Both tiers target hardware delivery within 4 hours. The 211 series (FC-10-F108P-211) covers hardware delivery only — a replacement unit arrives but local staff must install it. The 212 series (FC-10-F108P-212) adds a Fortinet-dispatched on-site engineer, who handles the physical installation alongside the replacement hardware. The 212 tier is for sites where qualified local staff are not available to perform the swap.
No. Priority RMA is an add-on only. FortiCare Premium or Elite must be active on the same FS-108F-POE serial number. FortiCare Essential does not qualify for any Priority RMA add-on tier. Both contracts must be co-terminus for the 4-hour guarantee to be in effect.
When an RMA case is opened and approved under FortiCare Premium or Elite, Fortinet’s support team coordinates both the replacement hardware shipment and the engineer dispatch through their regional service delivery network. The engineer arrival target is within 4 hours along with the hardware. Actual response times depend on your location and Fortinet’s regional coverage at the time of the case.
The contract license is available worldwide. Physical on-site engineer coverage depends on Fortinet’s field service network, which varies by country and region. DataCenter360.ca strongly recommends confirming on-site service availability in your specific location with Fortinet before purchasing this tier if your FS-108F-POE is deployed outside a major metro area.
The 1-year contract cannot be converted to a 3-year mid-term. At renewal, you can purchase the 3-year term (FC-10-F108P-212-02-36) to extend coverage for the next three years without annual renewals. DataCenter360.ca can provide renewal SKUs and advise on co-terming with your FortiCare base contract when the 1-year term approaches expiry.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiSwitch-108F-POE |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FortiSwitch |
| MPN | FC-10-F108P-212-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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