Fortinet FortiSwitch 110G FPOE FortiCare Elite Support, 1-Year (FC-10-M10GF-284-02-12)

When a FortiSwitch 110G FPOE enters production, the first twelve months are often when your team has the most questions and the least tolerance for unresolved issues. FC-10-M10GF-284-02-12 activates Fortinet’s highest support tier for a single year, giving your network staff direct access to Fortinet TAC engineers around the clock without requiring a multi-year commitment upfront.

What it covers

FortiCare Elite Support (service code 284) is Fortinet’s premium support tier. For the FortiSwitch 110G FPOE, this 1-year contract includes 24×7 phone and web access to Fortinet’s Technical Assistance Center, advanced hardware replacement with next-business-day or better RMA service, all firmware and software updates released during the covered period, and access to Fortinet’s dedicated Elite support resources. TAC engineers handling FortiSwitch cases can address issues in the context of the broader Security Fabric, which matters when the 110G FPOE is managed through FortiGate or FortiManager.

Who needs it

This 1-year term suits organizations that procure support on annual budget cycles, teams that want to evaluate the Elite tier before committing to a longer period, and deployments in their first operational year where support intensity is typically highest. It also applies to any site running the FortiSwitch 110G FPOE in a PoE-critical environment where access-layer downtime directly affects connected endpoints such as IP phones, access points, or surveillance cameras.

Activation & delivery

FC-10-M10GF-284-02-12 is an electronic service contract with no physical shipment. After purchase, Fortinet issues a license key that you register to the FortiSwitch 110G FPOE’s serial number through the Fortinet Support Portal at support.fortinet.com. Coverage begins on the activation date, not the invoice date, so you control when the 12-month term starts. Because this is an electronic entitlement, it is available to customers in any country with no geographic restriction.

One service vs the bundle

FC-10-M10GF-284-02-12 covers FortiCare Elite Support only. Fortinet also offers FortiSwitch support bundles that combine FortiCare with FortiGuard security subscription services under a single SKU. If your switch already carries an active bundle contract, confirm whether Elite-tier support is already included before purchasing this standalone contract. If you need only Elite support without additional FortiGuard services, this standalone SKU is the right choice.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner serving customers worldwide. For teams starting with a 1-year commitment, ordering FC-10-M10GF-284-02-12 here means you receive a genuine Fortinet-issued license key through an authorized channel. If you are deciding between the 1-year and a longer term, DataCenter360.ca can help you compare the options before you buy.

Frequently asked questions