Fortinet FortiSwitch 124G-FPOE 4-Hour On-Site Priority RMA, 5-Year (FC-10-S24GF-212-02-60)

Five years is a long time to run a 24-port PoE+ access switch without a hardware safety net. FC-10-S24GF-212-02-60 closes that gap for the FortiSwitch 124G-FPOE: a four-hour replacement and a Fortinet engineer on site to install it, for the full life of the deployment.

What this RMA contract covers

This is the 4-Hour Hardware plus On-Site Engineer Priority RMA for the FortiSwitch 124G-FPOE. If the switch fails, Fortinet ships an advance replacement that arrives within four hours in covered locations, and a field engineer is dispatched to install the unit and bring it back online. It is the fastest recovery option in the FortiCare RMA range and is built for sites where a downed access switch stops work immediately.

The service is a Priority RMA add-on. It sits on top of an active FortiCare Premium or FortiCare Elite contract for the same switch rather than replacing it. The base contract provides firmware, support, and the underlying advance-replacement entitlement; this line upgrades the response speed and adds the on-site visit.

Priority RMA add-ons are available only on top of Premium or Elite FortiCare. The table summarizes where each base tier sits, so you can confirm your coverage before adding the 4-hour on-site response:

Who needs it

This tier fits closets and IDFs where there is no spare switch on the shelf and no staff trained to swap one in. Manufacturing floors, healthcare sites, retail back-of-house, and branch locations far from IT all benefit from a guaranteed four-hour part and a Fortinet engineer who handles the physical replacement. If your team can install a replacement themselves, the standard 4-hour or next-day RMA tiers may be enough.

Activation and delivery

This is a license, not a physical product. Once you order, the contract is registered to your switch serial number and the confirmation is delivered electronically, typically within the same business day and to any country. Coverage runs for the 5-year term from the activation or hardware start date.

How it fits with your FortiCare coverage

Think of your FortiCare Premium or Elite contract as the foundation and this contract as the speed upgrade on top. The base tier keeps the switch supported and entitled to replacement; FC-10-S24GF-212-02-60 and its siblings change how fast that replacement shows up and who installs it. If you have not set the base coverage yet, pair this with a FortiCare Premium contract for the same switch.

Buying from DataCenter360.ca

As a Fortinet Select Partner, DataCenter360.ca registers FC-10-S24GF-212-02-60 to your switch and sends the activation electronically worldwide. Five-year terms lock in today’s pricing for the whole deployment; reach out if you are coordinating coverage dates across several switches.