Fortinet FortiSwitch 224E-POE Secure RMA Service, 5-Year (FC-10-W0301-301-02-60)

For long-lifecycle deployments in regulated or sensitive environments, the 5-year Secure RMA contract removes recurring renewal work and locks in chain-of-custody hardware return coverage for the full FS-224E-POE deployment window. FC-10-W0301-301-02-60 is the longest available term for this service.

What Secure RMA Covers

FC-10-W0301-301-02-60 provides Secure RMA for the FortiSwitch 224E-POE over a 5-year term. When hardware fails, the return process follows a defined chain-of-custody protocol: the failed unit is tracked from removal through to Fortinet’s secure disposal or processing facility. This is distinct from standard RMA where hardware is simply returned without enforced data-handling controls. The service is designed for environments with data governance obligations — government sites, financial institutions, healthcare networks, and similar regulated deployments.

Who Uses Secure RMA

Secure RMA matters in two scenarios. First, when internal policy or external regulation prohibits returning hardware through a standard courier channel without documented chain-of-custody. Second, when the physical switch may have traversed sensitive network segments where the risk of residual data on internal buffers or configuration storage is a compliance concern. If your FS-224E-POE is deployed in such an environment and a standard RMA return is not acceptable to your compliance team, Secure RMA is the appropriate service tier.

FortiCare RMA Support Levels

The table below shows the base hardware support included at each FortiCare tier, alongside where Priority RMA add-ons (like Secure RMA) become available.

Activation and Delivery

The Secure RMA license is delivered electronically within 0-1 business days of purchase and registered in the Fortinet Support Portal against the FS-224E-POE serial number. The 5-year term starts at registration. When a hardware failure occurs and a Secure RMA case is opened, Fortinet coordinates the replacement and the secure return logistics per the terms of the service contract.

Secure RMA vs. Standard Priority RMA

Standard Priority RMA add-ons (-210-, -211-, -212-) optimize for speed: hardware arrives fast with optional on-site support. Secure RMA (-301-) optimizes for chain-of-custody control. The two serve different compliance needs. Some organizations carry both types of coverage across different network tiers, using standard Priority RMA for non-sensitive segments and Secure RMA for segments with stricter data handling requirements. DataCenter360.ca carries the full range; contact us if you need to match the right service to specific switch deployments.

Buying from DataCenter360.ca

Five years is the maximum available term for Fortinet Secure RMA. DataCenter360.ca, a Fortinet Select Partner, processes this as a single electronic transaction. If you are purchasing alongside a FortiCare renewal or stacking multiple services on the same FS-224E-POE, contact us before ordering to confirm all registrations are co-ordinated correctly.