Fortinet FortiSwitch 248D FortiCare Elite Support, 1-Year (FC-10-W248D-284-02-12)

When a support window opens on your FortiSwitch 248D and a hardware refresh decision is still in progress, a 1-year Elite Support term keeps full coverage active without locking in a multi-year commitment. FC-10-W248D-284-02-12 gives D-series operators access to 24×7 TAC and advance hardware replacement for exactly the period they need while evaluating whether to extend or replace the switch.

What it covers

FortiCare Elite Support (service code 284) covers the FortiSwitch 248D with the following entitlements for 12 months from the contract start date:

• 24×7 technical assistance center (TAC) access by phone, email, and web portal
• Next-business-day advance hardware replacement, with a replacement unit shipped before Fortinet receives the defective one
• Priority case routing to senior Fortinet support engineers
• Access to firmware updates and security bulletins for the FS-248D throughout the term

Coverage applies globally and activates as soon as the license key is registered to the switch’s serial number in Fortinet’s support portal.

Who needs it

IT teams running the FortiSwitch 248D as an active access-layer switch under FortiGate FortiLink management, and currently reviewing a hardware refresh roadmap, are the primary fit. The D-series is a mature platform, and Elite Support is especially important for older hardware where parts availability and TAC familiarity with the product line are worth paying for explicitly.

A 1-year term suits organizations that want Elite-level coverage during an evaluation window without committing beyond the current planning cycle. If the refresh is deferred, the 3-year or 5-year term can be purchased at renewal.

Activation & delivery

FC-10-W248D-284-02-12 is an electronic delivery service. After purchase, Fortinet sends the license key to the registered email address, typically within one to two business days. Registration steps:

1. Log in to support.fortinet.com
2. Navigate to Asset Management and locate the FS-248D by serial number
3. Apply the license key to extend the Elite Support contract on that unit

No physical shipment is involved. There is no geographic restriction on purchase or registration.

One service vs the bundle

FC-10-W248D-284-02-12 is a standalone Elite Support renewal, not a FortiCare bundle. It covers TAC access and hardware replacement only. If the FortiSwitch 248D originally shipped with a bundled support and security subscription package, this SKU renews the support component independently. A separate security subscription SKU would be needed to renew any FortiGuard or management service entitlements that came with the original bundle.

Buying the standalone service is the correct approach when the switch’s security subscription term differs from the support term, or when the support contract has lapsed and only the support layer needs to be reinstated.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. FC-10-W248D-284-02-12 is available to buyers worldwide with no minimum order and no Canada restriction on electronic services. Add to cart for immediate checkout, or submit a quote request with the FS-248D serial number and your preferred contract start date to confirm coverage continuity before committing. The team can also advise on whether a 3-year or 5-year term would reduce total cost of ownership if the switch is staying in service past this renewal cycle.

Frequently asked questions