Fortinet FortiSwitch-448E FortiCare Premium, 5-Year (FC-10-S448N-247-02-60)

When a FortiSwitch-448E anchors your campus access layer, a five-year FortiCare Premium contract (FC-10-S448N-247-02-60) aligns support coverage with the full hardware lifecycle. Rather than renewing annually, this contract locks in Fortinet’s advanced support tier for five consecutive years: 1-hour critical issue response, advance hardware replacement, 24×7 phone access, and ongoing firmware updates for the 48-port GE switch from the date of activation.

What FortiCare Premium Covers

FortiCare Premium is Fortinet’s advanced support tier for the FortiSwitch-448E (48-port GE RJ45 access switch (4x 10GE SFP+ uplinks, no PoE)). It activates the following coverage from the date you register the contract key at support.fortinet.com:

• 24×7 phone and portal support — reach a Fortinet engineer at any hour, any day, through both the phone queue and the online support portal.
• 1-hour critical issue response — for severity-1 problems affecting production, Fortinet’s SLA commits to an initial response within one hour of case submission.
• Advance hardware replacement — Fortinet ships a replacement unit before receiving the defective switch back, reducing total downtime compared to standard return-and-replace.
• Firmware and security advisory access — full access to FortiSwitch firmware releases, bug fixes, and Fortinet security advisories for the contract term.
• Priority RMA eligibility — Premium contracts are eligible for the Priority RMA add-on (FC-10-S448x-210), which further accelerates parts dispatch when standard advance replacement timing is not fast enough.

Who This Contract Is For

This contract suits network teams managing the FortiSwitch-448E under FortiLink in a FortiGate-managed Security Fabric. A 5-year term is a practical fit for organizations that depreciate hardware over three-to-five years and prefer one support term that runs to the end of the switch’s planned service life. It also helps teams that have had gaps in coverage and want continuous, uninterrupted support from a single purchase.

IT departments in education, local government, or multi-site corporate networks often align FortiCare terms with procurement cycles precisely to avoid the annual renewal overhead.

Activation and Delivery

FC-10-S448x-247 contracts are delivered electronically. After your order is confirmed through DataCenter360.ca, a license key is emailed within 0 to 1 business days. To activate:

1. Log in at support.fortinet.com with your Fortinet account.
2. Go to Asset Management and locate or register your FortiSwitch-448E by serial number.
3. Select the asset and choose Add Contract; enter the key from your email.
4. Coverage begins from the activation date.

There is no hardware shipment for a service contract. If you are activating coverage on a switch already in use, coverage begins the moment you complete registration — not from the original hardware purchase date.

FortiCare Support Tiers

This product is FortiCare Premium. The table below summarizes how the three FortiCare tiers compare for FortiSwitch models. Note that FortiCare Essential is a renewal-only SKU for FortiSwitch and cannot be purchased alongside new hardware.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and MSSP in Canada. When you order FC-10-S448N-247-02-60 through DataCenter360.ca, your license key is generated via the Fortinet partner portal and delivered by email within 0 to 1 business days. Activation is done at support.fortinet.com under your Fortinet account, tied to the FortiSwitch-448E serial number. If you need to cover a fleet of 448E switches, reach out before ordering and we can confirm the best way to structure the contracts for your account.