Original price was: CAD$1,835.41.CAD$1,480.17Current price is: CAD$1,480.17.
Authorized Partner for United States (US)Hardware delivery alone does not resolve every failure scenario — sometimes you also need an engineer on-site. FC-10-S448F-212-02-12 adds that dimension: when a FortiSwitch 448E-FPOE fails, Fortinet dispatches both a replacement unit and a certified engineer, both targeting arrival within four hours. This is the highest-tier RMA add-on Fortinet offers for switch hardware, requiring FortiCare Premium or Elite as a base contract. It is licensed electronically and valid worldwide for the registered device’s location.
The 4-Hour Hardware and Onsite Engineer Priority RMA (FC-10-S448F-212-02-12) is Fortinet’s highest-tier RMA add-on: when a FortiSwitch 448E-FPOE failure is confirmed, Fortinet dispatches both a replacement unit and a certified engineer to your location, both targeting arrival within four hours. The engineer assists with installation and validates the replacement is operational before leaving. This 1-Year contract requires FortiCare Premium or Elite as a base and is delivered electronically worldwide.
Enterprises, managed service providers, and regulated industries where recovery from a switch failure cannot rely on available in-house Fortinet expertise. The on-site engineer component is particularly valuable when the affected FortiSwitch 448E-FPOE is in a locked rack or a remote branch where local staff are not network-certified. If your team can handle installation themselves and only needs fast hardware, the 211 service covers that scenario at lower cost.
FC-10-S448F-212-02-12 licenses are issued electronically — no physical media. After purchase, you receive a Fortinet license key that registers against the FortiSwitch 448E-FPOE serial number in the Fortinet Support Portal. Activation is immediate once registered; there is no shipping delay. This service is valid worldwide and applies to the device at its registered installation address.
Standard FortiCare Essential includes return-and-replace RMA: you ship the failed unit and Fortinet sends a replacement once it is processed. FortiCare Premium upgrades that to advanced replacement — hardware ships before you return the failed unit — and adds 1-hour critical response and telephone support. Priority RMA add-ons (210, 211, 212) layer on top of Premium or Elite to accelerate the physical logistics: next-day courier, 4-hour delivery, or 4-hour delivery plus an engineer. If you are not yet on Premium, consider pairing this with a FortiCare Premium renewal for the same device.
This Priority RMA add-on requires FortiCare Premium or FortiCare Elite on the same FortiSwitch 448E-FPOE device. The table below summarizes how hardware replacement escalates across the three FortiCare tiers.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
DataCenter360.ca fulfills Fortinet licenses electronically — activation details typically arrive within one business day. The 1-year term works well for new deployments where you are still calibrating on-site support requirements before committing to a longer coverage window.
The engineer replaces the failed FortiSwitch 448E-FPOE with the dispatched unit, reconnects cabling, validates basic connectivity, and confirms the switch is operational before leaving. They do not perform configuration migrations unless that service is separately contracted.
On-site dispatch depends on Fortinet’s authorized service partner network at your address. Confirm regional availability with DataCenter360.ca before purchasing if your site is outside a major metro area.
The license is issued and valid worldwide. On-site engineer dispatch SLAs depend on Fortinet’s coverage footprint at the registered device location. Verify before purchasing for remote or international sites.
Yes. The 212 Priority RMA add-on requires FortiCare Premium or Elite active on the same FortiSwitch 448E-FPOE serial. It does not replace the base FortiCare contract.
Downgrades require purchasing the lower-tier service at renewal time. If your team’s on-site capability has improved and you no longer need the engineer component, FC-10-S448F-211 is the appropriate tier.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiSwitch-448E-FPOE |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FortiSwitch |
| MPN | FC-10-S448F-212-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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