Fortinet FortiSwitch-524D FortiCare Premium, 1-Year (FC-10-W0524-247-02-12)

SKU: FC-10-W0524-247-02-12

Original price was: CAD$537.40.Current price is: CAD$433.39.

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FortiSwitch-524D 1 Year FortiCare Premium Support
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Product description

The FortiSwitch-524D delivers 24-port Gigabit switching with 10GE SFP+ uplinks and redundant power in a 1 RU chassis. When that switch is carrying production traffic under FortiLink management, the FortiCare Premium 1-Year contract (FC-10-W0524-247-02-12) keeps it covered with 24×7 TAC access, 1-hour critical response, and advanced hardware replacement for the duration of the term.

What FortiCare Premium Covers

FortiCare Premium on the FortiSwitch-524D includes telephone-based Fortinet TAC at any hour, a committed 1-hour response on Severity 1 incidents, and next-business-day advance replacement if the switch fails. Throughout the contract, FortiSwitchOS firmware updates, online support tools, and the Fortinet asset management portal remain accessible. Premium also qualifies the device for the optional Priority (Improved) RMA add-on if faster logistics are needed.

How the Three FortiCare Tiers Compare

This product provides FortiCare Premium coverage. The table below shows where it sits relative to Essential and Elite.

Feature Essential Premium Elite
24×7 telephone support
Critical-issue response Next business day 1 hour 15 minutes
Hardware RMA type Return & replace Advanced replacement Advanced replacement
Priority RMA add-on eligible
Firmware updates & support portal
Device insights & monitoring portal FortiGate only

Who Uses This Contract

Network teams running the FortiSwitch-524D under FortiLink management need a support contract that matches the criticality of the environment. The 1-year term works well for organizations on annual budgets, those renewing a lapsed contract, or those evaluating coverage level before committing to a longer term. TAC access is also useful when FortiLink topology questions come up during FortiOS upgrades or Security Fabric changes.

Activation and Electronic Delivery

After ordering, your entitlement certificate arrives by email within 0-1 business days. Register the contract at support.fortinet.com using the FortiSwitch-524D serial number. The 1-year coverage period starts on the activation date. All delivery is electronic; no shipping is required. This contract is available in any country.

Buying from DataCenter360.ca

DataCenter360.ca carries the FortiSwitch-524D FortiCare Premium 1-Year (FC-10-W0524-247-02-12) in stock as a Fortinet Select Partner. Contracts are sourced and registered through an authorized channel, meaning Fortinet TAC recognizes the entitlement from the moment it is activated. Electronic delivery typically completes within one business day.

Can I purchase this contract if the FortiSwitch-524D already has an expired contract?
Yes. You can renew a lapsed FortiCare contract by purchasing a new term and registering it to the switch serial number. Fortinet may require the switch to be on a supported firmware version. Contact DataCenter360.ca if you need guidance on a lapsed coverage situation.

Does FortiCare Premium include access to FortiGate firmware updates?
No. FortiCare Premium on this SKU covers the FortiSwitch-524D specifically, including FortiSwitchOS firmware updates and TAC support for the switch. FortiGate firmware is covered under a separate FortiCare contract for the FortiGate appliance.

What is the difference between Premium and Essential for the FortiSwitch-524D?
FortiCare Essential provides web support during business hours and standard return-and-replace RMA. Premium adds 24×7 telephone TAC, a 1-hour Severity 1 SLA, and advanced hardware replacement — a replacement unit arrives before you return the faulty switch.

Is this contract restricted to Canada?
No. FortiCare service contracts are available and usable worldwide. This license is delivered electronically and can be activated on a FortiSwitch-524D in any region.

Can the 1-year contract be extended for a longer period?
After the term expires, a renewal can be purchased. If you prefer a longer commitment upfront, FortiCare Elite for the FortiSwitch-524D (FC-10-W0524-284-02-12) is also available from DataCenter360.ca as a higher-tier alternative.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiSwitch-524D

Product Type

Product Group

End of Order Date (EOO)

2024-09-12

Last Service Extension Date (LSED)

2028-09-12

End of Support Date (EOS)

2029-09-12

Product Family

FortiSwitch

MPN

FC-10-W0524-247-02-12

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