Original price was: CAD$1,681.20.CAD$1,355.80Current price is: CAD$1,355.80.
Authorized Partner for United States (US)When the FortiSwitch 548D-FPOE aggregating 48 PoE+ endpoints goes down and there is no spare in the rack, recovery speed depends on how fast a replacement arrives and who installs it. FC-10-W0501-212-02-12 solves both problems simultaneously.
FC-10-W0501-212-02-12 provides 1 year of 4-Hour Hardware and Onsite Engineer Priority RMA for the FortiSwitch 548D-FPOE (FS-548D-FPOE). When a hardware failure is confirmed, Fortinet delivers a replacement unit and dispatches a certified on-site engineer to your facility, both within a 4-hour window. The engineer installs and validates the replacement before closing the case. This is the highest-touch hardware support option available for the 548D-FPOE platform.
The FS-548D-FPOE is a 48-port full-PoE switch often deployed as a wiring closet aggregation point powering IP cameras, VoIP phones, access control readers, and wireless APs simultaneously. Organizations without a dedicated spare unit or on-site network staff cannot absorb a multi-hour outage waiting for parts or third-party technicians. Healthcare facilities, financial branches, and enterprise campuses with strict uptime SLAs are the primary buyers of the 4-hour on-site RMA tier.
This is an electronic license, delivered within 0-1 business days of purchase. Register the license key against the FS-548D-FPOE serial number in the Fortinet Support portal. The service requires an active FortiCare Premium or FortiCare Elite subscription on the same unit as a prerequisite. It is a Priority RMA add-on, not a base support plan.
FC-10-W0501-212 is the Priority RMA add-on available for FortiCare Premium and Elite plans. The comparison below shows how hardware replacement differs across FortiCare tiers:
| Support Feature | Essential | Premium | Elite |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
DataCenter360.ca carries FC-10-W0501-212-02-12 in stock and delivers the license key electronically within 0-1 business days. As an authorized Fortinet Select Partner, we can confirm compatibility with your existing FortiCare plan before purchase.
This service guarantees Fortinet will deliver a replacement FortiSwitch 548D-FPOE unit AND dispatch a certified on-site engineer to your location within 4 hours of a validated hardware failure. The engineer handles physical installation and confirms the replacement is operational before leaving. It is the most comprehensive hardware-level RMA option Fortinet offers for FortiSwitch platforms.
No. The 4-Hour Hardware and Onsite Engineer Priority RMA is an add-on that requires an active FortiCare Premium or FortiCare Elite subscription on the same FS-548D-FPOE unit. It cannot activate without that prerequisite. If you do not have FortiCare Premium yet, pair it with this SKU at purchase.
Log a case through the Fortinet Support portal (support.fortinet.com) or contact Fortinet TAC by phone. Provide the FS-548D-FPOE serial number, describe the hardware fault, and reference your active FortiCare contract. Once the failure is validated, Fortinet initiates the 4-hour hardware dispatch and on-site engineer scheduling simultaneously.
On-site coverage depends on Fortinet’s logistics and partner network at your specific location. Urban and suburban areas are typically within the 4-hour travel window. Remote or rural sites may see longer lead times. Confirm coverage for your location with Fortinet TAC or your account team before purchasing.
Yes. You can attach the 4-Hour Hardware and Onsite Engineer Priority RMA to an active FortiCare Premium or Elite plan at any time. Aligning the end dates of both subscriptions avoids a coverage gap. DataCenter360.ca can assist with term matching at the time of purchase so both licenses expire together.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiSwitch-548D-FPOE |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | 2026-07-29 |
| Last Service Extension Date (LSED) | 2030-07-29 |
| End of Support Date (EOS) | 2031-07-29 |
| Product Family | FortiSwitch |
| MPN | FC-10-W0501-212-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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