Fortinet FortiSwitch 624F-FPOE 4-Hour Hardware and On-Site Priority RMA, 3-Year (FC-10-624FF-212-02-36)

When your IT team can’t spare the time to manage a hardware swap under pressure, the 3-Year 4-Hour Hardware and On-Site Priority RMA (FC-10-624FF-212-02-36) provides both a replacement FortiSwitch 624F-FPOE and an on-site technician within 4 business hours. You get the hardware and the labour, covered for three years.

What the 4-Hour Hardware and On-Site Priority RMA Covers

This service is a Priority RMA add-on that requires active FortiCare Premium or FortiCare Elite on the FortiSwitch 624F-FPOE. When a hardware failure is confirmed, Fortinet both ships a replacement unit and dispatches a field engineer to your location — all within a 4 business hour window. The engineer performs the physical swap, so your operations team doesn’t need to manage the exchange under time pressure.

Coverage runs for 3-Year from the activation date. If only the replacement hardware is needed (without the on-site engineer component), the 4-Hour Hardware Delivery tier is the appropriate step down.

Who Needs This Coverage

The on-site component makes this the right choice for facilities where the internal IT team is small, remote, or not available during the hardware failure window. Data centres that operate with limited on-floor staffing, branch offices, and multi-site deployments where travel overhead is a factor all benefit from the included engineer dispatch.

For the FortiSwitch 624F-FPOE specifically — a 24-port 10GbE aggregation switch — the business impact of a swap delay is proportional to how many downstream devices rely on it. Organizations where the 624F-FPOE aggregates campus or rack traffic from many endpoints will find the engineer component especially useful.

Activation and Delivery

This contract is delivered electronically. Purchase through DataCenter360.ca and receive your Fortinet activation key within 0 to 1 business days. Activate through the Fortinet Support Portal (support.fortinet.com) by registering the FortiSwitch 624F-FPOE serial number and applying the contract key. The service goes live immediately upon activation.

This is a worldwide service contract. Physical RMA logistics and engineer dispatch availability may vary by region; confirm with Fortinet Support if operating outside a major metropolitan area.

How This Service Compares Across FortiCare Tiers

The 4-Hour Hardware and On-Site Priority RMA (FC-10-624FF-212-02-36) is available under FortiCare Premium and Elite. The table below summarizes the support tier differences relevant to hardware replacement and response time:

If your current base support is FortiCare Essential, upgrading to Premium or Elite is required before this add-on can be applied to the FortiSwitch 624F-FPOE.

Buying from DataCenter360.ca

Order through DataCenter360.ca and receive your activation details electronically within 1 business day. As a Fortinet Select Partner and MSSP operating across Canada, we can help you source complementary service contracts for the rest of your FortiSwitch fleet as well.