Original price was: CAD$22,041.05.CAD$17,400.83Current price is: CAD$17,400.83.
Authorized Partner for United States (US)The 4-Hour Hardware and Onsite Engineer tier is Fortinet’s highest Priority RMA level for the FortiSwitch-T1024E. FC-10-T1E24-212-02-60 covers five years of that service, locking in on-site engineer response for the full duration of a typical network lifecycle. For campus core infrastructure where getting a technician on-site fast is as important as getting hardware fast, this contract closes both gaps.
FC-10-T1E24-212-02-60 delivers 4-Hour Hardware and Onsite Engineer Priority RMA for the registered FS-T1024E unit for 5 years:
The 4-hour clock starts when Fortinet TAC confirms the hardware failure, not when the ticket is opened. Actual engineer on-site time depends on your location relative to field engineer availability. Verify coverage for your specific region with Fortinet before purchase.
Organizations that choose 4-Hour On-Site coverage for their campus core switches typically share a few characteristics: limited on-site IT staff to handle physical hardware swaps, strict SLA commitments to internal stakeholders, or distributed locations where shipping a replacement and waiting for installation isn’t practical. Government facilities, healthcare networks, and large enterprise campuses with constrained IT headcount are common use cases.
This is an electronic license contract. After purchase from DataCenter360.ca, the license key arrives within 0-1 business days by email. Register it in the Fortinet Support portal at support.fortinet.com against the FS-T1024E serial number to start the 5-year coverage window. No physical items ship for the license itself.
Fortinet offers three Priority RMA levels for the T1024E, all of which require FortiCare Premium or Elite as a base plan. Next Calendar Day Delivery (FC-10-T1E24-210) ships a replacement the following calendar day. 4-Hour Hardware Delivery (FC-10-T1E24-211) gets hardware on-site within 4 hours with no engineer. 4-Hour Hardware and Onsite Engineer (FC-10-T1E24-212, this contract) adds field engineer time on top of the hardware delivery. The right choice depends on whether your team can handle the physical swap or whether you need someone to do it.
Priority RMA is an add-on that requires FortiCare Premium or Elite as the base plan. Here is how the tiers compare on RMA and support capabilities:
| Essential | Premium | Elite | |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
DataCenter360.ca is a Fortinet Select Partner offering FortiSwitch T-series hardware, FortiCare subscriptions, and the full range of Priority RMA contracts. The 5-year term eliminates annual renewals and locks in current pricing. MSSP and multi-unit pricing available for larger deployments — contact us for details. License delivery is the same business day.
A Fortinet field engineer or authorized technician arrives on-site within 4 hours of TAC-confirmed failure to assist with the physical hardware swap. The scope is hardware replacement; configuration restore and network validation are your team’s responsibility unless additional services are engaged. Confirm the exact scope of field engineer services with Fortinet for your region before purchase.
It depends on your recovery time objective and staffing. If your IT team is on-site and capable of completing the physical swap, Next Calendar Day (FC-10-T1E24-210) or 4-Hour Hardware Delivery (FC-10-T1E24-211) may be more cost-effective. On-site coverage makes sense when the switch is in a remote location, when IT headcount is limited, or when the SLA for core switch recovery is under 4 hours.
Upgrades typically require opening a case with Fortinet Support and may involve pro-rating the difference. The cleanest approach is purchasing the appropriate tier from the start. Reach out to DataCenter360.ca if you need to discuss a mid-cycle upgrade for the FS-T1024E.
Priority RMA covers hardware failure only. Firmware bugs and configuration errors are handled by your FortiCare Premium or Elite plan through TAC support cases, not through RMA. If TAC determines the failure is hardware, the RMA process activates.
No. All Priority RMA add-ons require FortiCare Premium or Elite as the underlying support plan. Essential does not qualify. If the FS-T1024E currently has only Essential coverage, upgrading to Premium is a prerequisite before this contract can be activated.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiSwitch-T1024E |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FortiSwitch |
| MPN | FC-10-T1E24-212-02-60 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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