Fortinet FortiSwitch T1024F FPOE FortiCare Elite Support, 3-Year (FC-10-TF124-284-02-36)

Three years of FortiCare Elite Support on the FortiSwitch T1024F-FPOE locks in priority service for the full mid-term of a typical switch deployment. FC-10-TF124-284-02-36 removes the annual renewal cycle and aligns support coverage to the budget planning horizon most IT departments work within. The FS-T1024F-FPOE’s full PoE+ capacity makes it a load-bearing switch for APs, cameras, and phones at the distribution layer, so a 4-hour onsite RMA commitment over three years is worth real money compared to scrambling each year to renew before a coverage gap opens.

What it covers

FortiCare Elite Support (service code 284) provides 24×7 TAC access with premium case handling, advance hardware replacement, and a 4-hour onsite technician dispatch SLA following failure validation. Over the 3-year term of FC-10-TF124-284-02-36, the FortiSwitch T1024F-FPOE also receives proactive notifications when Fortinet releases firmware updates relevant to the platform, allowing your team to patch on a planned schedule. The contract does not include FortiGuard security intelligence or cloud management entitlements, which remain separate subscriptions.

Who needs it

Organizations that have standardized on the FS-T1024F-FPOE for campus distribution or edge switching benefit most from a 3-year Elite term. Procurement teams with a 3-year capital or operating cycle can match the support contract to asset depreciation schedules, simplifying budget forecasting. The 4-hour onsite RMA is especially valuable in environments where PoE-dependent endpoints, including wireless APs or IP surveillance cameras, cannot tolerate extended outages, and where in-house spare hardware is not a practical option.

Activation & delivery

FC-10-TF124-284-02-36 is an electronic license with worldwide delivery. After purchase, Fortinet issues an entitlement key by email, which is registered to the FortiSwitch T1024F-FPOE serial number via the FortiCare Support Portal. The 3-year coverage period begins on the activation date. No physical shipment is involved, and there are no regional restrictions on registration or activation.

One service vs the bundle

This is a standalone support contract. FC-10-TF124-284-02-36 covers TAC access and hardware replacement for the FortiSwitch T1024F-FPOE only. FortiGuard security services and FortiCloud management must be purchased as separate SKUs if required. The standalone structure means you can choose different term lengths or tiers for security feeds without being constrained by the support contract period, which is useful when security and hardware refresh cycles do not align.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner supplying FC-10-TF124-284-02-36 with worldwide electronic delivery. The 3-year term offers better per-year value than three successive 1-year contracts and eliminates annual renewal overhead. For teams that have already confirmed the FortiSwitch T1024F-FPOE in their standard architecture, locking in Elite-level support for three years is a straightforward decision. DataCenter360.ca can quote multi-unit orders and assist with co-term alignment if you are adding switches to an existing covered estate.

Frequently asked questions