Original price was: CAD$3,330.98.CAD$2,657.70Current price is: CAD$2,657.70.
Authorized Partner for United States (US)When a switch replacement needs both hardware delivered and an engineer on-site — not just a box in a courier truck — FC-10-R24FP-212-02-12 covers both dimensions. This 1-Year service contract activates 4-Hour Hardware and Onsite Engineer Priority RMA for the FortiSwitchRugged 424F-POE, combining fast hardware dispatch with a Fortinet-coordinated field engineer response.
FC-10-R24FP-212-02-12 activates the 4-Hour Hardware and Onsite Engineer Priority RMA add-on on the FortiSwitchRugged 424F-POE for 1-Year. Within four hours of a Fortinet support case approval, both a replacement unit ships and a Fortinet-coordinated engineer is dispatched to the deployment site. This is the top-tier Priority RMA option for the device — combining hardware dispatch with local engineering support in a single SLA window.
The 212 add-on is designed for deployments where a hardware swap requires more than receiving a box. Industrial sites with complex cabling, DIN-rail mounting in sealed enclosures, or integration with SCADA and process control systems often need a qualified engineer on-site to complete the restoration — not just a replacement unit. Critical infrastructure operators, energy utilities, and manufacturing plants with strict recovery time requirements are the primary users of this tier.
FC-10-R24FP-212-02-12 is an electronic service subscription. DataCenter360.ca delivers the activation key by email within one business day of purchase confirmation. Apply the key in the Fortinet support portal against your FortiSwitchRugged 424F-POE serial. An active FortiCare Premium or Elite subscription on the same device serial is required before this Priority RMA add-on can be activated.
4-Hour Hardware and Onsite Engineer Priority RMA (212) is available to FortiCare Premium and Elite subscribers. The table below summarizes what each support tier provides and why Premium is the minimum tier required to activate this add-on.
| Support Feature | Essential | Premium | Elite |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
The 4-Hour Hardware Delivery Priority RMA (FC-10-R24FP-211) covers hardware dispatch only. The 212 adds coordinated onsite engineering within the same four-hour window. For sites where replacement hardware can be installed by internal staff, 211 is sufficient. When the restoration requires a Fortinet-coordinated engineer — due to access restrictions, installation complexity, or contractual obligations — 212 is the appropriate tier.
DataCenter360.ca delivers authorized Fortinet service contracts worldwide. Your FC-10-R24FP-212-02-12 activation key is delivered electronically within one business day of purchase confirmation. For OT environments requiring matched RMA and field coverage across multiple devices, contact us before checkout to confirm the full licensing configuration.
Yes. This is an electronic service subscription available worldwide. DataCenter360.ca delivers activation keys by email within one business day. The onsite engineer component is coordinated through Fortinet’s field services network — availability depends on Fortinet’s regional service coverage at your location.
The onsite engineer dispatch is coordinated by Fortinet’s field services organization, not a courier delivery. The engineer’s role is to assist with physical installation and restoration at the deployment site. Scope of work and specific logistics should be confirmed with Fortinet TAC when opening a support case under this service level.
Yes. FC-10-R24FP-212 is a Priority RMA add-on requiring an active FortiCare Premium or Elite subscription on the same FortiSwitchRugged 424F-POE serial. Essential-tier customers are not eligible for Priority RMA add-ons. Verify your base coverage tier before purchasing.
The FortiSwitchRugged 424F-POE is built for industrial environments — extended temperature range, ruggedized chassis, and DIN-rail or rack mounting options. It operates in conditions where standard IT-grade switches would fail, which is exactly why Priority RMA with onsite engineer support is relevant: restoring a rugged switch in a sealed industrial panel is a different job than swapping a rack-unit in a standard data center.
The 212 Priority RMA add-on works with both Premium and Elite base subscriptions. Upgrading from Premium to Elite base coverage can be done separately at renewal. Both tiers unlock the Priority RMA add-on — the Elite tier additionally provides a 15-minute critical-issue response and extended platform support. Contact DataCenter360.ca to discuss the right combination for your environment.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiSwitchRugged-424F-POE |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FortiSwitch |
| MPN | FC-10-R24FP-212-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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