Fortinet FortiCare Elite Support, 5-Year (FC-10-R24FP-284-02-60)

Industrial switches deployed in harsh environments are built to last years, and their support contracts should match. FortiCare Elite Support (FC-10-R24FP-284-02-60) covers the FortiSwitchRugged-424F-POE for five full years at Fortinet’s top service tier. One purchase eliminates five renewal cycles, locks in the 4-hour on-site RMA SLA for the full hardware lifecycle, and gives operations teams a single predictable support cost from commissioning through end of useful life.

What it covers

FC-10-R24FP-284-02-60 activates FortiCare Elite Support on one FortiSwitchRugged-424F-POE unit for 60 months. Entitlements include 24×7 phone and portal TAC access, advance hardware replacement with a 4-hour on-site RMA SLA, proactive firmware notifications, and all software updates issued during the five-year term. FortiGuard security feeds are not included and are licensed separately.

Who needs it

Five-year coverage fits organizations that treat the FortiSwitchRugged-424F-POE as long-term critical infrastructure. Power utilities, rail operators, and large manufacturing facilities that commission switches for decade-plus deployments value the continuity of a single Elite contract. The 4-hour on-site RMA SLA is especially consequential at remote or unmanned sites where hardware failure cascades to PoE-powered field devices.

Activation & delivery

FC-10-R24FP-284-02-60 is an electronic license with worldwide delivery. Fortinet provides activation credentials by email after purchase. Register the key through FortiCare Online against the device serial number to start the 60-month coverage window immediately. Archive the activation record in your asset management system, as it is referenced for every RMA and TAC case over the life of the contract.

One service vs the bundle

This is a standalone FortiCare Elite Support contract, not a bundle. Purchasing support and FortiGuard subscriptions as separate line items gives asset managers clear visibility into what each SKU covers and when it expires. FortiGuard feeds can be added independently without altering this support contract.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. The 5-year term suits capital budgets that fund infrastructure over a full equipment lifecycle and want to avoid annual procurement overhead. Orders are processed online or by quote; the license is delivered electronically to any country. Contact us to discuss volume pricing when covering multiple FortiSwitchRugged units across a site.

Frequently asked questions