Fortinet FortiSwitch 424E FPOE FortiCare Essential Support for FortiSwitch, 1-Year (FC-10-S424F-314-02-12)

SKU: FC-10-S424F-314-02-12

Original price was: CAD$187.78.Current price is: CAD$176.05.

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FC-10-S424F-314-02-12 is a 1-year FortiCare Essential renewal for the FortiSwitch 424E FPOE, covering firmware updates, asset portal access, and next-business-day critical-issue response, delivered electronically worldwide.
  In Stock   Free & Fast e-Delivery (0–1 Business Days)
Fortinet Select Partner
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  Licensing available worldwide — delivered electronically to any country

Product description

Running a full-PoE switch floor means every powered device, from access points to IP cameras, depends on the switch staying current and supported. FC-10-S424F-314-02-12 renews FortiCare Essential on the FortiSwitch 424E FPOE for one year, keeping firmware updates flowing and ensuring a next-business-day response path when a critical issue surfaces. The 424E FPOE carries a 421W PoE budget across all 24 ports, so maintaining firmware currency is directly tied to keeping that powered infrastructure stable.

What it covers

Who needs it

The FortiSwitch 424E FPOE is designed for deployments where many PoE devices must run simultaneously. Its 421W budget supports all 24 ports at once, meaning wireless access points, IP security cameras, VoIP handsets, and other powered endpoints can draw full power concurrently. Organizations running dense PoE environments where downtime is disruptive but not immediately business-stopping are the core audience for Essential support. IT teams with in-house expertise who can handle first-level diagnosis, and who are comfortable with a next-business-day response window, get the coverage they need without paying for features they will not use. The 1-year term specifically fits teams that are still evaluating their long-term support requirements or that prefer to realign contracts annually during budget season.

Activation & delivery

FC-10-S424F-314-02-12 is an electronic contract with no physical media or shipment. After the order is placed, Fortinet delivers the registration and entitlement details by email. The license applies to the specific FS-424E-FPOE serial number registered at activation, and the 1-year term begins on that activation date. Delivery is worldwide, so the contract is available regardless of where the switch is physically installed. Keep the confirmation email and register the unit promptly to avoid any gap in firmware access.

One service vs the bundle

FortiCare Essential is a standalone support contract, not a bundle with FortiGuard security subscriptions. The table below compares Essential against Premium and Elite on the key service dimensions for the FS-424E-FPOE, so you can confirm this tier matches your operational requirements before purchasing.

Feature Essential Premium Elite
Critical-issue response Next business day 1 hour 15 minutes
Telephone support
Hardware RMA Return & replace Advanced replacement Advanced replacement
Priority RMA add-on eligible
Firmware updates, online tools & asset portal
Extended LTS support & Elite monitoring portal

Buying from DataCenter360.ca

DataCenter360.ca carries FC-10-S424F-314-02-12 as an authorized Fortinet Select Partner. Ordering a single-year renewal is straightforward: add to cart, complete checkout, and expect the entitlement email from Fortinet within one business day. If your team is weighing the 1-year against a longer term, the 3-year SKU (FC-10-S424F-314-02-36) is linked on this page. Questions about which FortiCare tier fits your support model can go to the quote form with the switch serial number and current contract expiry date for a tailored response.

Frequently asked questions

Is FC-10-S424F-314-02-12 for new hardware purchases or renewals only?
This SKU is for renewals only. It applies to a FortiSwitch 424E FPOE unit that already has an existing or recently lapsed FortiCare contract. It cannot be purchased alongside a new switch as the initial support contract.
Does FortiCare Essential include telephone support?
No. Essential does not include telephone support. Access to Fortinet’s support engineers by phone is a feature of FortiCare Premium and Elite. Essential covers firmware updates, online tools, asset portal access, and return-and-replace RMA.
What type of RMA does this contract provide for the FortiSwitch 424E FPOE?
Essential includes return-and-replace RMA. You ship the faulty unit to Fortinet and a replacement is dispatched after the return is received. Advanced replacement, where a unit ships before the faulty one is returned, is available with Premium and Elite tiers.
How long does it take to receive the entitlement after ordering?
Entitlement details are delivered electronically by Fortinet, typically within one business day of order completion. No physical shipment is involved, and the process is the same for customers worldwide.
Can I upgrade from Essential to Premium or Elite mid-term?
Fortinet offers upgrade paths between FortiCare tiers. Contact DataCenter360.ca via the quote form to discuss an upgrade or co-term arrangement. The cost difference between tiers can be prorated depending on how much time remains on the current contract.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiSwitch-424E-FPOE

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FortiSwitch

MPN

FC-10-S424F-314-02-12

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