Fortinet FortiSwitch-424E-POE FortiCare Premium, 1-Year (FC-10-S424P-247-02-12)

Support procurement decisions often follow the budget cycle, not the hardware lifecycle. The FC-10-S424P-247-02-12 activates one year of FortiCare Premium on a single FortiSwitch-424E-POE, covering 24×7 TAC, 4-hour critical-issue response, and next-business-day advance RMA from the registration date. For teams purchasing with annual IT budgets, or for switch deployments that are still within their first year, a 1-year contract is a clean match to existing procurement windows.

What FortiCare Premium Covers

An electronic license registered to one FortiSwitch-424E-POE serial number, active for 12 months from the activation date:

• 24×7 TAC support by phone and email from Fortinet engineers
• 4-hour initial response for Severity 1 critical issues
• Advance RMA: replacement unit ships next business day before you return the failed switch
• Firmware updates, security patches, and new feature releases throughout the term
• FortiCare portal, Fortinet knowledge base, and developer network access

FortiCare Tier Comparison — This Contract Is Premium

FortiSwitch-424E-POE FortiCare is available at Essential and Premium. The table below shows how Premium differs from Essential for this model:

Who This Fits

One-year contracts work well for IT teams with annual procurement cycles, for pilot deployments of the FortiSwitch-424E-POE before committing to a multi-year support strategy, and for managed service providers pricing per-device support on short-term customer contracts. They also suit environments where one unit already holds a multi-year contract and a second switch needs a shorter initial term to align coverage end dates across a group of devices.

Activation and Delivery

Electronic delivery only. DataCenter360.ca sends the activation code by email within 0–1 business days of payment confirmation. Register at support.fortinet.com using your FortiSwitch-424E-POE serial number. Coverage begins on the date of registration and runs for 12 months. Activate promptly after receiving the code; Fortinet activation codes expire if not registered within the defined window after purchase.

Essential vs. Premium: What Changes

Essential covers depot-return RMA and next-business-day critical-issue response, which is adequate for non-critical access-layer deployments where a delay in getting a replacement is acceptable. Premium raises the bar: 4-hour critical response and advance RMA means a replacement switch ships before the failed unit is returned. The FortiSwitch-424E-POE typically powers access points, IP phones, or cameras at the edge; a prolonged outage on a PoE access switch can take down connected endpoints across an entire floor or wing, making advance RMA a meaningful upgrade over depot-return.

Buying from DataCenter360.ca

DataCenter360.ca carries FortiCare contracts across the full FortiSwitch-424E-POE lineup, including 1-year, 3-year, and 5-year terms at Essential and Premium. As an authorized Fortinet Select Partner, we process single-unit and multi-switch orders with no minimum order requirement, delivering activation codes electronically within one business day worldwide. If your deployment includes other FortiSwitch models, all contracts can be consolidated into a single order for simplified procurement.