Fortinet FortiSwitch 424E-POE Next Calendar Day Priority RMA Service, 1-Year (FC-10-S424P-210-02-12)

When a FortiSwitch 424E-POE fails, every device powered by it goes dark — IP phones, access points, cameras, and anything else drawing PoE from those 24 ports. FC-10-S424P-210-02-12 is the 1-year Next Calendar Day Priority RMA contract for this switch: Fortinet ships a replacement unit the next calendar day after a failure is confirmed, so your PoE-dependent infrastructure is offline for days, not weeks.

What Next Calendar Day Priority RMA Covers

This service is an add-on to FortiCare Premium or Elite. When you open a hardware failure case and Fortinet confirms the fault, they dispatch a replacement FortiSwitch 424E-POE for delivery the next calendar day. This is the baseline Priority RMA tier — faster than standard advance replacement but without the 4-hour or on-site options. The 1-year contract covers one replacement cycle per covered period if a failure occurs.

Who Benefits From This Service

Any site where the FortiSwitch 424E-POE feeds PoE to critical edge devices — wireless access points in offices, VoIP phones in call centers, cameras in retail locations — cannot afford a week-long wait for a replacement under standard RMA. Next Calendar Day Priority RMA is the right tier for business locations where a same-next-day swap keeps operations moving without requiring on-site hot spares.

Activation and Delivery

FC-10-S424P-210-02-12 is an electronic license, delivered to any country. After purchasing from DataCenter360.ca, register the contract in the Fortinet Support Portal against your FortiSwitch 424E-POE serial number. The 1-year term begins on the registration date. No hardware is shipped at the time of purchase — the replacement unit is only dispatched when a failure is reported and confirmed.

Priority RMA vs. Standard FortiCare Hardware Replacement

Standard FortiCare (Essential or Premium) includes hardware RMA, but the replacement timeline under standard terms can stretch beyond a business week. Priority RMA cuts that to the next calendar day. If your site requires even faster recovery, the 4-Hour Hardware Delivery option (FC-10-S424P-211-02-12) or the 4-Hour Hardware and On-Site option are available separately. DataCenter360.ca carries all Priority RMA tiers for the FortiSwitch 424E-POE.

FortiCare Support Tiers and RMA Options

Priority RMA add-on services require FortiCare Premium or Elite as the base support tier. The table below compares the three FortiCare tiers to show where Priority RMA eligibility sits and what each tier provides for the FortiSwitch 424E-POE or 424E-Fiber.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and MSSP in Ontario, Canada, carrying the full range of FortiSwitch 424E-POE services — hardware, FortiCare subscriptions, and all Priority RMA tiers. Electronic contracts are delivered within 0 to 1 business days. If you are building out a multi-site deployment and need to match service levels to criticality per location, contact us before ordering — we can help you choose the right tier for each site.

Frequently Asked Questions