Original price was: CAD$611.57.CAD$509.64Current price is: CAD$509.64.
Annual support budgets often drive the decision to renew in 12-month increments, and FC-10-624FF-314-02-12 is built for exactly that scenario. This 1-year FortiCare Essential contract keeps a FortiSwitch 624F FPOE unit covered for firmware access and hardware replacement eligibility through a single fiscal year, without committing to a multi-year term. It is a renewal-only SKU and cannot be added at the point of initial hardware purchase.
FortiCare Essential gives the FortiSwitch 624F FPOE access to firmware updates and patches through the Fortinet Support Portal, online troubleshooting tools, and the Fortinet asset management portal for the duration of the covered year. If the switch experiences a hardware fault during the contract period, the return-and-replace RMA program applies: the failed unit is shipped back to Fortinet before a replacement is dispatched. Critical-issue response is next business day, which is appropriate for deployments where same-hour response is not a contractual requirement.
This contract is for organizations operating a FortiSwitch 624F FPOE whose support term has lapsed or is within the renewal window. IT teams running the 624F FPOE in a secondary distribution layer, branch aggregation role, or lab environment where next-business-day response is acceptable will find Essential covers the core requirements. The 1-year term suits teams that reassess vendor agreements annually or that need to bridge coverage while a longer-term procurement is approved.
FortiCare Essential is an electronic entitlement with no physical media. After purchase, a contract registration token is delivered to the registered email address. The token is applied in the Fortinet Support Portal against the serial number of the specific FortiSwitch 624F FPOE unit being covered. Delivery is worldwide and typically processed within one business day of order confirmation. Have the switch serial number ready before starting the registration process.
FortiCare Essential is the entry-level support tier. The table below compares it to Premium and Elite. Upgrading to Premium adds telephone support and advance-replacement RMA (new unit ships before the defective one is returned). Elite further reduces critical-issue response to 15 minutes and adds the Elite monitoring portal. For a FortiSwitch 624F FPOE in a setting where next-business-day return-and-replace RMA is acceptable, Essential provides documented Fortinet coverage at the lowest annual renewal cost.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware updates, online tools & asset portal | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | — |
DataCenter360.ca is an authorized Fortinet Select Partner, and purchasing FC-10-624FF-314-02-12 here ensures the contract is registered through a legitimate reseller relationship, which Fortinet requires for support entitlement validity. The 1-year term is the shortest available for this family and is well suited to single-year budget cycles or interim coverage needs. Orders fulfill as electronic delivery; no physical shipment is involved. Worldwide delivery applies, making this available to FortiSwitch 624F FPOE operators outside Canada as well.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiSwitch-624F-FPOE |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FortiSwitch |
| MPN | FC-10-624FF-314-02-12 |
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