Fortinet FortiAP 244K FortiCare Premium Support, 1-Year (FC-10-F244K-247-02-12)

Annual flexibility matters when the FortiAP 244K is being piloted or when budgets require year-by-year approval. FC-10-F244K-247-02-12 provides a full 12-month term of FortiCare Premium support, giving IT teams 24×7 telephone access to Fortinet engineers and a guaranteed 1-hour response on critical issues without committing capital beyond a single fiscal year. It is a practical starting point for organizations deploying their first 244K units in a high-density venue before a multi-year rollout is confirmed.

What it covers

FortiCare Premium for the FortiAP 244K delivers four core capabilities across the 12-month term. Telephone support is available 24 hours a day, seven days a week, with no restriction to portal-only contact. Critical (P1) issues carry a 1-hour response commitment from Fortinet engineers. Hardware replacement is handled under advanced replacement terms, meaning a replacement unit ships before you return the faulty one. Firmware updates and access to Fortinet’s online tools and asset management portal are included for the full contract period. Priority RMA, which reduces replacement shipping timelines further, is available as a paid add-on for Premium subscribers.

Who needs it

The 1-year term suits organizations evaluating the FortiAP 244K in a pilot environment or working within annual IT budget cycles that require fresh approval each fiscal year. If your team is deploying an initial batch of 244K units in a lecture hall, open-plan office floor, or a conference facility to validate Wi-Fi 6E performance before a larger procurement, starting with a 1-year FortiCare Premium contract keeps the commitment proportional to the pilot scope. It also fits environments where AP hardware refresh timelines have not yet been locked in, making a shorter term the lower-risk choice.

Activation & delivery

FC-10-F244K-247-02-12 is an electronic license with no physical shipment. After purchase, Fortinet sends fulfillment instructions to the email address on the order. Activation links the license to the FortiAP 244K serial number through the Fortinet Support portal. Delivery is typically completed the same business day and is not restricted by geography. This contract is available to customers worldwide.

One service vs the bundle

FortiCare Premium sits between Essential and Elite. Essential covers firmware access and a return-and-replace RMA process but does not include telephone support or the 1-hour response SLA. Elite raises the critical response window to 15 minutes and adds the Elite monitoring portal, neither of which are included in Premium. For most FortiAP 244K deployments, Premium’s 1-hour response commitment and advanced hardware replacement represent the practical balance between coverage and cost, particularly for a first-year deployment where Elite-level monitoring is not yet required.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. FC-10-F244K-247-02-12 is in stock and available for same-business-day e-delivery worldwide. Purchasing the 1-year term is a straightforward way to put FortiCare Premium coverage in place while your 244K pilot is underway. If the deployment grows into a larger fleet commitment, the 3-year (FC-10-F244K-247-02-36) and 5-year (FC-10-F244K-247-02-60) SKUs are available to lower the annualized cost at renewal time.

Frequently asked questions