Fortinet FortiAP HD 444KW FortiCare Premium Support, 3-Year (FC-10-HD4KW-247-02-36)

Organizations that have standardized on the FAP-HD-444KW across multiple sites or floors know that managing annual renewals for each unit adds administrative work without adding value. FC-10-HD4KW-247-02-36 consolidates three years of FortiCare Premium Support into a single purchase, aligning the support lifecycle with typical network refresh cycles and reducing the chance of a coverage lapse during a busy renewal period.

What it covers

FC-10-HD4KW-247-02-36 provides FortiCare Premium Support (svc code 247) for a full 36 months:

• Critical-issue response within 1 hour, 24 hours a day, 7 days a week, for the entire 3-year term
• 24×7 telephone access to Fortinet technical support engineers
• Advanced hardware replacement RMA: a replacement ships before the faulty unit is returned
• Eligibility to add Priority RMA for expedited hardware replacement shipping tiers
• Firmware updates, security patches, and access to Fortinet’s online tools and asset management portal

All covered entitlements are continuous from activation date through the 36-month expiry with no gaps in coverage.

Who needs it

FC-10-HD4KW-247-02-36 fits organizations that have validated the FAP-HD-444KW in their environment and are ready to standardize support across a fleet. Managed service providers who include FortiAP HD support in their service agreements often choose three-year terms to match client contract lengths. Enterprise IT teams running high-density wireless in conference centers, hotel properties, or multi-floor corporate campuses find that a three-year term reduces renewal overhead and keeps all units on a common support expiry date, simplifying audit and budget reporting.

Activation & delivery

FC-10-HD4KW-247-02-36 is an electronic license. After the order is processed, DataCenter360.ca delivers the license key by email. There is no physical shipment, and there is no geographic restriction: the license is valid worldwide. Activation through FortiCloud or the FAP-HD-444KW management interface starts the 36-month term. If you are activating support on multiple units on the same date, the term start is identical for each, making fleet-wide expiry tracking straightforward.

One service vs the bundle

FortiCare offers three support tiers for the FAP-HD-444KW. The table below compares Essential, Premium, and Elite. FC-10-HD4KW-247-02-36 locks in Premium for three years. Over a 36-month window, Premium’s 1-hour response SLA and telephone access represent a meaningful operational advantage over Essential for any site where wireless availability directly affects productivity.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. FC-10-HD4KW-247-02-36 is in stock and ready to order. A 3-year term is often the most efficient choice for organizations standardizing fleet support, as it reduces the number of renewal transactions and simplifies budget planning across a multi-year hardware refresh cycle. If you manage multiple FAP-HD-444KW units with staggered activation dates, contact DataCenter360.ca for a co-termination quote to bring all units to a common renewal date.

Frequently asked questions