Original price was: CAD$1,683.39.CAD$1,372.34Current price is: CAD$1,372.34.
When your FortiGate 401G already runs FortiCare Premium and a one-hour response window is not fast enough for your environment, FC-10-FG4H1-204-02-12 closes that gap for a single year. It adds the Elite SLA on top of your existing contract, a practical choice for organizations that want to evaluate Elite-level support before committing to a multi-year term.
Adding FC-10-FG4H1-204-02-12 to an active FortiGate 401G FortiCare Premium contract changes the critical-issue response target from one hour to 15 minutes, the Elite tier SLA. Two additional entitlements activate immediately: access to Extended Long-Term Support (LTS) firmware branches, and the Elite monitoring portal for proactive health visibility. All existing Premium benefits carry over without interruption: 24×7 telephone support, advanced hardware replacement RMA, priority RMA add-on eligibility, firmware updates, online tools, and the asset portal.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware updates, online tools & asset portal | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
IT teams running the FortiGate 401G in perimeter or data-center roles where a one-hour response to a critical outage is too slow should consider this upgrade. The 1-year term works well when annual procurement cycles make multi-year commitments impractical, or when a team wants to experience Elite monitoring and LTS access before locking in a longer contract. Organizations already using Extended LTS firmware branches will also need Elite tier to maintain support eligibility on those branches.
FC-10-FG4H1-204-02-12 is a software entitlement. After purchase, a license key arrives by email. You register the key against the FortiGate 401G serial number in the Fortinet Support Portal; the upgrade applies immediately to the existing Premium contract on that unit. No hardware is shipped. Delivery is electronic and available worldwide with no geographic restriction.
This SKU is a standalone upgrade from Premium to Elite. It does not include FortiGuard threat-intelligence subscriptions, UTM bundles, or any security content service. If your FortiGate 401G needs both Elite support and security subscriptions, those require separate SKUs. Buying the upgrade alone keeps the invoice clear and makes the annual support cost visible as a discrete line item, which simplifies year-over-year budget comparisons.
DataCenter360.ca is an authorized Fortinet Select Partner. Ordering FC-10-FG4H1-204-02-12 here ensures your purchase is logged against a legitimate partner account, which Fortinet requires for proper license registration in the Support Portal. The 1-year term fits annual budget cycles exactly, and you can upgrade to a 3-year or 5-year term at next renewal if the Elite SLA delivers the response times your team needs.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-401G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-200 to FG-900 |
| MPN | FC-10-FG4H1-204-02-12 |
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